Restaurant Manager

Five Guys; Lichfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular burger restaurant chain in Lichfield is seeking a Shift Manager to support the General and Assistant Managers. You will lead your team, ensuring every shift meets company standards while delivering an excellent customer experience. Responsibilities include managing shift operations, dealing with customer complaints, and fostering a happy work environment. Strong leadership and customer service skills are essential. This position also offers competitive bonuses and various employee perks.

Benefits

Achievable bonus scheme

Free burgers, fries and shakes while on shift

Enhanced maternity & paternity leave

Paid breaks

28 days paid holiday

Pension scheme

Access to wellbeing support

Qualifications

• Demonstrated leadership and coaching abilities to manage a team.
• Ability to create a positive working environment and handle customer complaints.
• Hands-on experience in running shifts smoothly and efficiently.

Responsibilities

• Support the General Manager in delivering perfect orders.
• Create a fun and engaging work environment.
• Ensure customer delight and staff satisfaction.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BE RESPONSIBLE FOR CREW & QUALITY CONTROL

Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers.

Creating an awesome working environment where people are happy to come to work and have fun!

Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way.

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management.

You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area.

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

Perfect Burgers and Fries.

Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity.

People – Leading from the front and being hands on.

Customer service.

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us.