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RESTAURANT MANAGER

ASIA GRAND PTE. LTD.

Glasgow

On-site

GBP 24,000 - 30,000

Full time

13 days ago

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Job summary

A leading hospitality company is seeking a service supervisor to oversee restaurant operations in Glasgow. The role involves managing staff, ensuring high standards of customer service, and handling inventory. The ideal candidate will have strong communication skills and experience in the hospitality industry.

Qualifications

  • Experience in a supervisory role within the hospitality sector is beneficial.
  • Ability to efficiently handle complaints and ensure customer satisfaction.

Responsibilities

  • Oversee a team of servers during shifts.
  • Ensure adherence to hygiene and safety standards.
  • Assist in planning and organizing special events.

Skills

Customer Service
Communication
Team Management
Problem Solving

Job description

Your main duties are as follows:

• Adhere to hygiene and safety standards

• Take reservations and enquire purpose of visit.

• Present menu and share promotions, specials, and items to customers.

• Take food and beverage orders, repeat orders to guests, and inform guests of the estimated time to serve.

• Oversee a team of servers who are assigned to his/her shift.

• Key orders in the Point-of-Sale system efficiently.

• Process payment and check bills promptly.

• Assist the assistant general manager by getting involved in planning and organizing special events.

• Check food and beverage inventories and stocks in a consistent and accurate manner.

• Complete opening, operating, and closing procedures.

• Handle problems with cashier payments.

• Escalate guests' complaints to the duty manager if unable to conduct service recovery.

• Adhere to the company’s standard operating procedures

• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekends & PH.

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