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A leading hospitality company is seeking a service supervisor to oversee restaurant operations in Glasgow. The role involves managing staff, ensuring high standards of customer service, and handling inventory. The ideal candidate will have strong communication skills and experience in the hospitality industry.
Your main duties are as follows:
• Adhere to hygiene and safety standards
• Take reservations and enquire purpose of visit.
• Present menu and share promotions, specials, and items to customers.
• Take food and beverage orders, repeat orders to guests, and inform guests of the estimated time to serve.
• Oversee a team of servers who are assigned to his/her shift.
• Key orders in the Point-of-Sale system efficiently.
• Process payment and check bills promptly.
• Assist the assistant general manager by getting involved in planning and organizing special events.
• Check food and beverage inventories and stocks in a consistent and accurate manner.
• Complete opening, operating, and closing procedures.
• Handle problems with cashier payments.
• Escalate guests' complaints to the duty manager if unable to conduct service recovery.
• Adhere to the company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned
Working Hours: 6 days work week, including weekends & PH.