Restaurant Manager

Ember; City of Westminster; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading modern Persian restaurant in London is seeking an experienced Front of House / General Manager. The successful candidate will be responsible for leading a dedicated team to ensure outstanding customer experiences while managing day-to-day operations efficiently. This role offers a competitive salary and a vibrant restaurant atmosphere.

Benefits

Service charge

Qualifications

• Proven experience in a similar management role in a busy restaurant.
• Strong understanding of hospitality software.
• Excellent communication and leadership skills.

Responsibilities

• Lead and train a front of house team to deliver excellent service.
• Oversee daily restaurant operations and team communication.
• Manage booking platforms and ensure efficient service protocols.

Skills

Leadership

Customer Service

Hospitality Software

Communication

Organizational Skills

Job description

We’re looking for an experienced and proactive Front of House / General Manager to lead the team at our modern 60-cover restaurant in London. You’ll be responsible for the smooth day-to-day running of front of house operations while driving excellence in customer service, staff training, and systems integration.. . Key Responsibilities:. . Lead, train and inspire a small front of house team (approx. 4 staff) to deliver warm, professional and memorable service.. Develop and implement clear training systems and service protocols to maintain consistently high standards.. Oversee daily service operations, ensuring smooth communication between FOH and kitchen.. Design and manage rota systems with efficiency and fairness.. Oversee and optimise the use of booking platforms (e.g. OpenTable), POS systems, and payment processing tools.. Liaise with the marketing and web team to ensure website content is up to date and reflective of the restaurant’s brand and offerings.. Monitor stock levels, handle supplier orders, and help with cost control where relevant.. Handle customer feedback professionally and constructively, ensuring repeat business and a positive reputation.. Support senior leadership in driving performance and reaching business goals.. . . What We’re Looking For:. . Proven experience in a similar management role within a busy restaurant.. Strong understanding of hospitality software (booking, POS, payments) and enthusiasm for systems and digital tools.. Excellent communication, leadership and organisational skills.. Passion for creating beautiful, warm, and elevated guest experiences.. Flexible, hands-on, and solutions-focused.. . If you’re a hospitality professional who combines strong leadership with a genuine love for service and innovation, we’d love to hear from you.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Flexible
Salary: £39,000 – £44,000 yearly
Benefits: service charge
Starting time: Immediate start!

About Ember:

Keto Group is a London-based hospitality company founded in 2019, known for its flagship Persian restaurant, Chelò. In 2025, we’re launching Ember — a modern Persian fusion restaurant blending tradition with contemporary flair.