Restaurant GM: Lead Service & People

KUDU 7 (MARYLEBONE) LIMITED; Greater London; Hybrid; GBP 43,000 - 58,000; Full time

Benefits offered by this job

Career progression

Team of passionate professionals

Job summary

Braai Bird in London seeks a General Manager to lead daily operations and host a guest‑centric service. Working with directors, you will set standards, manage teams, and drive performance across all service areas to reflect our quality and warmth.

The role emphasizes people leadership, HR discipline, and hands‑on involvement in a fast‑paced environment. Right to work in the UK is required, with a Nov 2026 opening under our growing hospitality group.

Qualifications

• Proven experience in a high-volume restaurant environment.
• Confident in managing disciplinary and HR processes.
• A natural leader who is present, composed, and hands-on.
• Genuine love for hospitality and guest experience.

Responsibilities

• Lead service with presence and confidence, setting the tone on the floor.
• Maintain exceptional standards across food, drinks, and environment.
• Anticipate service flow and adapt to the demands of the restaurant.
• Build a culture of accountability, professionalism, and pride.
• Handle team conflict with maturity and fairness.
• Lead disciplinary processes and performance management in line with best HR practices.
• Support recruitment, onboarding, and continuous training.
• Create rotas aligned with business levels and labour budgets.
• Confidently manage key metrics including sales, labour %, SPH, and covers.
• Support forecasting, budgeting, and weekly reporting.
• Handle guest feedback and complaints with professionalism and care.
• Lead by example in creating memorable experiences.
• Ensure full compliance with UK legislation and company policies.
• Maintain excellence in health & safety, food safety, and licensing.
• Uphold HR procedures with consistency and integrity.
• Maintain accuracy across scheduling, HR, and operational systems.
• Support payroll, absence management, and reporting processes.

Skills

High-volume restaurant experience

HR processes

Leadership

Hospitality passion

Job description

Braai Bird in London seeks a General Manager to lead daily operations and host a guest‑centric service. Working with directors, you will set standards, manage teams, and drive performance across all service areas to reflect our quality and warmth.

The role emphasizes people leadership, HR discipline, and hands‑on involvement in a fast‑paced environment. Right to work in the UK is required, with a Nov 2026 opening under our growing hospitality group.