Restaurant General Manager - HOP. Good Vibes Vietnamese

RecruitmentRevolution.com; Urmston; On-site; GBP 41,000 - 49,000; Full time

Job summary

A leading UK restaurant group is looking for a General Manager to oversee operations in Urmston. The role involves leading a high-energy team, enhancing customer experiences, and optimizing workflows in a fast-paced environment. Key benefits include a competitive salary of £43,000 with bonuses, paid training, and additional perks like free food and holiday pay. If you are an enthusiastic leader passionate about hospitality, this opportunity is for you.

Benefits

Free food on every shift

Paid breaks

Team events and parties

28 days holiday per year

Paid training

Referral bonus

Qualifications

• At least 1 year of previous General Management experience.
• Experience in Quick-Service Restaurants or casual dining.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead daily restaurant operations to ensure exceptional service.
• Inspire and motivate the team to maintain quality standards.
• Optimise workflows and manage stock effectively.

Skills

Leadership

Customer service

Operational knowledge

Communication

Problem-solving

Job description

Let's do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit.

This isn't just another management role – it's a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality – because we know that when you're at your best, our team and our guests feel it too.

If you're a people‑first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we'd love to have you on board. Come be a part of something different—where the only thing we put in a box is our food!

The Role at a Glance:

• General Manager - Trafford Centre (Onsite)
• £43,000 Basic Plus Bonus and Salary Top Up (OTE £45,000)
• Plus Complete Benefits Package Including Free Food on Every Shift, Paid Breaks, Team Events, Paid Training, Structured Career Ladder for Development, Referral Bonus, Discounts, Gifts and More…
• Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week)

Our Purpose:

To create moments of Joy in everything we do

Values / Culture:

Thoughtful, Togetherness, Free Spirit, Good Vibes

Company:

London & UK Based Vietnamese Restaurants

Your Background / Skills:

Quick‑Service Restaurants (QSR), Casual Dining

Sectors:

Hospitality, Food and Drink, Restaurants and Customer Service

Our Story:

Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture.

Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & beyond with fresh, flavourful food across our thriving restaurants. Join us as we continue to grow!

Our Commitment to you:

When visiting Vietnam, you'll immediately notice a strong sense of community – people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there's an immense energy and positivity, from the people to the bustling streets and markets.

These values are at the core of everything we do, especially when it comes to our team. That's why we promise to always be mindfully respectful and thoughtful in our actions and decisions – whether they affect you, our community, or our planet. If you're part of the HOP family, know that we are grateful for everything you do.

We celebrate uniqueness, champion individuality, and embrace diversity. You'll never be asked to be anything other than yourself – because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you'll ever find us putting in a box is our food!

Where you'll shine:

As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top‑notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly.

You’ll feel right at home in a setting where trade naturally fluctuates – adapting your pace, focus, and energy to keep standards consistent through both lively peaks and steadier moments. You’ll be 40–50% hands‑on, happy to roll up your sleeves and support wherever needed whether in the kitchen, on the floor, or keeping the restaurant spotless.

With a keen eye on efficiency, you’ll optimise workflows, manage stock, and keep costs in check – without ever compromising on quality. Compliance is key, so you’ll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you’ll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets.

About you:

• At least 1 year of previous General Management experience
• Ideally, you will have experience in the Quick‑Service Restaurant (QSR) or high‑energy, casual dining industry within a retail or shopping‑centre environment
• Proven ability to thrive in a fast‑paced restaurant, adapting to naturally fluctuating trade while balancing efficiency with a great customer experience
• A people‑focused leader who can inspire and energise a team while fostering a fun, supportive work environment
• Strong operational knowledge, including stock management, compliance, and cost control
• Hands‑on approach – willing to step in and support the team when needed
• Excellent communication skills, with the ability to engage both staff and customers
• A problem‑solver who stays cool under pressure and can adapt quickly to challenges
• Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus

What's on Offer:

• Free food on every shift
• Paid breaks
• Fair pay for all of our team members
• Minimum 45‑hour contract
• Team events & 1 party a year (Summer)
• 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP
• Paid training and a structured career ladder for development
• Friend Referral £250
• Wagestream
• Competitive bonus plus salary top ups based on the complexity of the location
• 50% discount when you come with family or friends
• Gifts on special occasions
• Well‑being comms channel

If you're ready to lead with heart, serve with energy, and grow with one of the most exciting food brands in the UK, then this is your moment. Bring your passion, personality, and hunger for success – we'll bring the good vibes and career growth.

Your Experience / Background / Previous Roles May Include:

• Hospitality
• Restaurant Manager
• Store Manager
• Food & Beverage Manager
• Assistant General Manager (AGM)
• Hospitality Area Manager
• Hospitality Manager
• Shift Leader
• QSR Dining
• Leisure
• Casual Dining

Apply today.