Restaurant General Manager - Cowgate

Kentucky Fried Chicken (KFC); Northolt; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Quarterly Bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) is seeking a Restaurant General Manager to lead from the front and take full ownership of the restaurant. You’re accountable for performance, people, culture and results, ensuring brilliant guest experiences while building a future ready team.

You’ll develop a high performing leadership team, coach staff, manage labour and stock, and maintain strict standards. You’ll drive fast, friendly service and shape the restaurant’s future by embracing change and delivering

Qualifications

• Experience leading a restaurant or similar operation.
• Proven ability to coach and develop teams.
• Strong understanding of KPIs, costs and profitability.

Responsibilities

• Lead restaurant performance, culture, and standards with confidence.
• Build and lead a high performing leadership team with coaching.
• Recruit and develop diverse talent and create progression paths.
• Plan labour and stock to maintain high operational standards.
• Deliver fast, friendly, and consistent guest experiences.
• Drive long-term business growth and improvement with leadership.

Skills

Leadership

People management

Guest experience

Decision making

Job description

As a Restaurant General Manager, you lead from the front and take full ownership of your restaurant. You're accountable for performance, people, culture, and results ensuring the restaurant delivers brilliant guest experiences while building a high performing, future ready team.,

• Lead like you mean it. Take full ownership of the restaurant, leading performance, culture, and standards with confidence. Make sound decisions that deliver results today while supporting long term success, stay accountable for outcomes, and remain calm and decisive during busy or challenging periods.


• Deliver Through Others Build and lead a high performing leadership team, developing people through regular coaching and feedback. Delegate with confidence to create ownership at all levels, and recognise great performance to drive results and a positive culture.


• Unleash Potential Attract and develop great people, recruiting diverse talent with the potential to grow. Build strong relationships, identify future leaders early, and create clear development and progression pathways that strengthen the team for the long term.


• Execute With Focus Keep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strong operational standards, and planning labour and stock effectively. Proactively remove any barriers that could impact performance or results.


• Fuel Exceptional Restaurant Experiences Deliver a great guest experience by leading your team to provide fast, friendly, and consistent service. Use feedback to continually improve, make every guest feel welcome, and empower your team to resolve customer concerns confidently and professionally.


• Shape the Future Shape the future of the restaurant by leading your team confidently through change, embracing new ways of working, and using insight to drive improvement. Work closely with your Area Coach to identify opportunities, plan ahead, and deliver long term business success.

What We Love From You

• You lead from the front and set the standard every day.


• You build trust, handle tough conversations well, and bring the best out of people.


• You run a tight, compliant operation without losing sight of the guest.


• You're commercially aware and confident owning KPIs, costs, and profitability.


• You stay calm under pressure and thrive in fast paced environments.


• You genuinely care - about people, food, and doing things the right way.

Keeping it real

Welcome to KFC. Home of the real ones. We sell the world's best chicken. We've done it for a long old time - since 1939. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones, we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you.

We do things a little differently here. Some of our restaurants are run by KFC directly (that's our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work - but the heart, the culture, and that finger lickin' feeling? That's the same wherever you join us.

We don't hire staff - we hire people. People with real lives and real ambitions. Everyone brings something different, and we want you to bring you. At KFC, everyone's welcome. Whatever your background or journey, you belong here. We'll invest in your potential and support your growth - because that's what we've always done.

What's in it for you

We offer benefits that make life that little bit easier

• Quarterly BONUS that rewards the hustle


• Extra holiday - more time to recharge


• Life assurance - we've got you covered


• Free chicken & chips every shift


• 25% staff discount


• Gym discounts to keep you movin


• 200+ high street perks & cashback


• Wellbeing support that actually helps