Restaurant General Manager

Iceking Restaurants; Ewell; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Free chicken & chips every shift

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in the United Kingdom is recruiting a Restaurant General Manager to lead from the front, owning performance, people, culture, and guest experience. You’ll drive standards, coach a capable leadership team, and ensure the restaurant delivers consistently high service while building a future-ready team.

You will attract diverse talent, empower individuals to grow, and work closely with Area Coaches to plan for long-term business success in a fast-paced environment.

Responsibilities

• Take full ownership of the restaurant, leading performance, culture and standards.
• Build and lead a high performing leadership team with coaching and feedback.
• Attract and develop great people and clear progression pathways.
• Set priorities and manage labour and stock effectively.
• Deliver fast, friendly and consistent guest experiences.

Skills

Leadership

People management

Commercial awareness

Decision making

Job description

We sell the world’s best chicken. We’ve done it for a long old time — since 1939. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing. That you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

As a Restaurant General Manager, you lead from the front and take full ownership of yourrestaurant. You’re accountable for performance, people, culture, and results ensuring the restaurantdelivers brilliant guest experiences while building a high performing, future ready team.

What will you spend your time doing?

• Lead like you mean it. Take full ownership of the restaurant, leading performance, culture, and standards with confidence.Make sound decisions that deliver results today while supporting long term success, stay accountablefor outcomes, and remain calm and decisive during busy or challenging periods.
• Deliver Through OthersBuild and lead a high performing leadership team, developing people through regular coaching andfeedback. Delegate with confidence to create ownership at all levels, and recognise greatperformance to drive results and a positive culture.
• Unleash PotentialAttract and develop great people, recruiting diverse talent with the potential to grow. Build strongrelationships, identify future leaders early, and create clear development and progression pathwaysthat strengthen the team for the long term.
• Execute With FocusKeep the restaurant running smoothly and efficiently by setting clear priorities, maintaining strongoperational standards, and planning labour and stock effectively. Proactively remove any barriersthat could impact performance or results.
• Fuel Exceptional Restaurant ExperiencesDeliver a great guest experience by leading your team to provide fast, friendly, and consistentservice. Use feedback to continually improve, make every guest feel welcome, and empower yourteam to resolve customer concerns confidently and professionally.
• Shape the Future Shape the future of the restaurant by leading your team confidently through change, embracingnew ways of working, and using insight to drive improvement. Work closely with your Area Coach toidentify opportunities, plan ahead, and deliver long term business success.

What We Love From You

• You lead from the front and set the standard every day.
• You build trust, handle tough conversations well, and bring the best out ofpeople.
• You run a tight, compliant operation without losing sight of the guest.
• You’re commercially aware and confident owning KPIs, costs, and profitability.
• You stay calm under pressure and thrive in fast paced environments.
• You genuinely care — about people, food, and doing things the right way.

Keeping it real

We don’t hire staff — we hire people. People with real lives and real ambitions. Everyone bringssomething different, and we want you to bring you.At KFC, everyone’s welcome. Whatever your background or journey, you belong here. We’ll invest inyour potential and support your growth — because that’s what we’ve always done.

What’s in it for you:

We offer benefits that make life that little bit easier

• Quarterly BONUS that rewards the hustle
  
• Extra holiday – more time to recharge
• Free chicken & chips every shift
• Gym discounts to keep you movin
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:

Every applicant — regardless of age, background, ethnicity, gender, ability, religion or sexualorientation — has an equal opportunity at KFC. We actively encourage applications fromunderrepresented groups.If you need additional support during the recruitment process, just let us know — we’re here to helpyou be the real you.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.

*We do things a little differently here. Some of our restaurants are run by KFC directly (that’s our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture, and that finger lickin’ feeling? That’s the same wherever you join us.

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