Restaurant Food & Beverage Supervisor

Bespoke Hotels; Chester-le-Street; On-site; GBP 24,000 - 30,000; Full time

Job summary

Bespoke Hotels offers an exciting opportunity for a Food & Beverage Supervisor to join our dynamic team in Chester-le-Street. In this role, you will be responsible for managing daily operations in our restaurant, ensuring a warm, welcoming atmosphere, and delivering exceptional guest experiences through effective staff management. With a passion for hospitality and at least one year of relevant experience, you will play a key role in creating memorable experiences for our guests while contributing to a vibrant and inclusive workplace culture.

Benefits

Competitive salaries

Discounted hotel stays for family and friends

Ample scope for personal development

Qualifications

• At least 1 year’s experience in a similar position.
• Ability to deliver great service to guests.
• Passionate about hospitality and reliable.

Responsibilities

• Coach, develop, and manage the performance of the F&B team.
• Lead and empower employees to deliver operational best practices.
• Handle and resolve complaints to ensure guest satisfaction.

Skills

Hospitality

Team Management

Customer Service

Problem Solving

Job description

We currently have an amazing opportunity to join the team as Food & Beverage Supervisor.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

To deliver excellence across all Food and Beverage activities, providing an outstanding guest experience, conveying a warm welcome and friendly atmosphere coupled with professional and efficient service, whilst maximising profits and utilizing opportunities for improved efficiencies to exceed customer expectations and ensuring our company values and standards are consistently delivered.

Assign duties, inspect, and investigate internal and external complaints regarding F&B service and equipment ensuring corrective action is taken. To assist in training and development of new employees. Ensuring our Company values and standards are consistently delivered

The ideal person will have at least 1 year’s experience in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, reliable and willing to learn.

Duties Will Include

• To coach, develop and effectively manage the performance of the Food and Beverage team.
• To lead, develop and empower employees to deliver operational best practise.
• Identify opportunities and make recommendations for improving efficiency and quality of service.
• To be responsible for the day-to-day operation of the restaurant department, whilst providing a role model for the team.
• Set up the restaurant and private dining areas to the hotel standard, meeting guest requirements.
• Ensure that guest needs are anticipated, and requests are met.
• To handle, follow up and communicate any comments or complaints to the restaurant manager(s).
• To comply with, implement and main all statutory and legal requirements demonstrating integrity at all times.
• To assign staff their daily duties and inspect work for conformance to prescribed standards.
• To co-ordinate departmental working activities between other hotel departments. For example, reception, bar, sales, etc.
• To ensure that high standards of cleanliness are maintained throughout the restaurant, kitchen area and public areas.
• Check the general condition of the restaurant and kitchen area and notify restaurant manager/assistant managers of any malfunction or damage.
• To be fully aware of all hotel services and consistently deliver superior customer service.
• To ensure that brand standards and procedures are applied.
• To assist with the periodic cleaning of areas as requested.
• To ensure smooth running of the food & beverage department by serving tables with food and beverage, as required
• Take food and beverage orders directly from customers and/or other serving staff.
• All visitors to be warmly received and their needs anticipated in an appropriate manner.
• Opportunities to be taken to promote products to our customers at every opportunity.
• To ensure that you are trained and fully conversant with all aspects of the food and beverage menus, including daily/seasonal specials, cheese, wine, cocktails, etc.
• Full compliance and commitment to hotel standards to be demonstrated.
• Set up rooms for functions, meetings and private dining to the hotel standard, meeting guest requirements.
• Attend briefing sessions, meetings and training sessions as and when required.
• To comply with, implement and main all statutory and legal requirements demonstrating integrity at all times.
• To ensure business efficiency through the use of IT systems
  
  

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.