Restaurant Customer Advisor

Dobbies Garden Centres Ltd.; Wotton-under-Edge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in the UK is looking for a dedicated team member to provide excellent customer service. Responsibilities include assisting customers with transactions, driving sales through interactions, and maintaining store cleanliness. Ideal candidates will have experience in customer-facing roles, particularly in hospitality, demonstrating strong teamwork and customer service skills. The position offers generous benefits, including discounts, annual leave flexibility, and access to employee support services.

Benefits

Generous annual leave

Uncapped discounts

Financial wellbeing support

Mental health resources

eLearning development programs

Diverse and passionate team culture

Qualifications

• Experience within a customer-facing role, especially in hospitality.
• Ability to demonstrate company values – teamwork and customer-focused attitude.

Responsibilities

• Provide great customer service across the store.
• Drive sales through customer interactions and membership promotion.
• Assist customers with queries using product knowledge.
• Maintain cleanliness and organization of the store.
• Perform various shop floor tasks and responsibilities.

Skills

Customer service

Sales skills

Product knowledge

Teamwork

Job description

Responsibilities

• Providing great customer service by helping customers with various transactions across the store.
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
• Offering assistance with customer queries through product knowledge, allergy and dietary requirements.
• Maintaining the cleanliness and upkeep of the store with your team.
• Working on the shopfloor and other areas of the store as required, including working stock, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an ideal opportunity to gain more skills and experience.
• Delivering a great customer experience with a smile.
• Working within hospitality, building relationships, celebrating success, and having fun.
• Showing up on time, well presented, and bringing a can-do, hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Flourishing in a busy, fast‑paced environment.

Qualifications & Experience

• Experience within a customer‑facing role and a passion for working within hospitality.
• Ability to demonstrate our values at all times – one team, getting better everyday, bringing a smile, living and breathing gardens, and making it work for our customers.

Company Overview

At Dobbies, we are proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants sets us apart. We showcase our own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We are committed to being a great place to work, encouraging our colleagues to be the best version of themselves, sharing wins and celebrating success, and creating a thriving culture.

Benefits

• Generous annual leave entitlement – use your holidays when you want with limited statutory days off required.
• Uncapped discount across our stores: 50% off in our restaurants, 25% off in the garden centre, and 10% off in our food halls.
• Access to Stream – support your financial wellbeing with the ability to access earnings ahead of payday, save for the future, and receive financial advice.
• Access to Retail Trust – confidential support, virtual GP, free counselling service, and discounted retail rewards through our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Thriving culture – our team is passionate, diverse and committed to making it work for our customers.