Restaurant & Bars Supervisor

Apex Hotels; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Dundee is looking for a Restaurant and Bar Supervisor to join their Food and Beverage team. The successful candidate will assist in daily operations, provide outstanding customer care, and manage service quality. Key responsibilities include team management, stock taking, and ensuring a welcoming atmosphere for guests. Previous experience in similar roles is essential along with strong customer-service skills. This position offers competitive pay and generous employee benefits.

Benefits

29 days holiday

Training and development

Employee events and celebrations

Discounted room rates

Cycle to Work Scheme

Access to gym and pools

Qualifications

• Previous experience in a food or beverage role required.
• Must love chatting with guests and solving inquiries.
• Ability to manage a team and customer service standards.

Responsibilities

• Assist in the day-to-day operation of the restaurant and bar.
• Manage team and ensure customer service standards.
• Deliver outstanding customer care and assist with payroll and schedules.

Skills

Customer service attitude

Attention to detail

Multi-tasking

Initiative

Education

Supervisory training

Job description

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Restaurant and Bar Supervisor at Apex City Quay Hotel and Spa Dundee. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Department as we believe it is our personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state‑of‑the‑art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As Restaurant and Bars Supervisor you will assist the Food and Beverage Manager in the day-to-day operation of the restaurant and bar and be responsible for delivering a high level of service to all our guests. This incorporates the smooth running of breakfast, lunch and dinner service, as well as room service. Working in the restaurant and bar areas you will help maximise revenue through first class service and establishing rapport with the guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated Food and Beverage department, you will:

• Manage the team to ensure customer service standards are met and customer enquiries are dealt with
• Be able to work in all areas of Food and Beverage including Bar, Restaurant and Room Service
• Deliver outstanding customer care
• Be responsible for the opening and closing of the Restaurant and Bar
• Take responsibility for stock taking
• Assist with recruiting and training employees
• Deliver the highest standards in service and presentation
• Assist with payroll, employee scheduling and administration

As a Restaurant and Bar Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Restaurant and Bar Suprvisor . With this in mind, we are looking for a Restaurant and Bar Suprvisor who:

• Can deliver excellent standards
• Uses initiative
• Ideally has evidence of supervisory training
• Holds a genuine desire to provide a Warmer Welcome to our guests
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Has previous experience in a food or beverage role
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!