Restaurant and M&E Manager - Hotel Indigo London K West Shepherd's Bush

The Landmark; Greater London; On-site; GBP 39,000 - 45,000; Full time

Job summary

A vibrant hotel in Greater London is seeking a Restaurant and Meeting & Events Manager to oversee daily operations and ensure excellent guest experiences. This role involves managing a team, planning events, and maintaining high service standards. If you are passionate about hospitality and have experience in a similar environment, we want to hear from you. Excellent salary and benefits offered.

Benefits

Pension with company contributions

50% discount in restaurants and Spa treatments

Team member rates across properties

Complimentary stay after probation

Extensive discounts on benefits platform

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme

World-class development programmes

Bike to work scheme

Free meals on duty

Social squads and recognition schemes

Qualifications

• Experience managing a busy restaurant or events space in a hotel or lifestyle venue.
• A genuine commitment to team development.
• Ability to balance multiple priorities and maintain high standards.

Responsibilities

• Oversee the seamless operation of restaurant and event spaces.
• Plan, coordinate, and execute meetings and events.
• Recruit, train, and motivate team members.

Skills

Hands-on leadership style

Event coordination

Strong organizational skills

Great communication skills

Commercial awareness

Knowledge of food safety standards

Tools

Event software (e.g. Opentable, Opera)

Job description

From breakfast briefings to evening events, lead it all with style.

At Hotel Indigo K West Shepherd’s Bush, we’re more than a hotel, we’re a neighbourhood gathering place. We’re looking for a Restaurant and Meeting & Events Manager for our pre-opening team to lead the day-to-day operation of our vibrant restaurant and meeting spaces. If you’re a hands‑on hospitality pro with a flair for service, a head for operations, and a love for guest experience, this role is your opportunity to shape something special.

What’s Our Story?

Hotel Indigo is a lifestyle brand inspired by the character of our neighbourhoods. At our hotel, we celebrate the music, fashion, and culture of Shepherd’s Bush; and we are looking to reflect that same creativity and energy in our service. Whether it’s a working breakfast, an intimate dinner, or a buzzing event; we aim to make every moment personal and memorable.

Here’s what you can look forward to as our Restaurant & M&E Manager:

Annual salary: £39,800 - £44,800 (depending on experience)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Own the floor: Oversee the seamless operation of our hotel restaurant and event spaces, leading the team to deliver high standards from breakfast through to evening service.
• Deliver standout events: Plan, coordinate, and execute meetings, private events, and functions; ensuring guest expectations are met and exceeded every time.
• Drive the diary: Work closely with the Sales and Events team to maximise bookings, manage function sheets, and support pre‑ and post‑event communications.
• Lead your team: Recruit, train, and motivate a team across both outlets, fostering a culture of professionalism and creativity.
• Maximise performance: Take ownership of labour costs, service quality, upselling initiatives, and stock control to ensure profitability without compromising on experience.
• Be present: Build strong relationships with regular guests, corporate clients, and local partners. Be visible during service and ready to jump in when needed.
• Refine and elevate: Ensure all SOPs are up to date, staff are trained to brand standards, and continuous improvement is part of the everyday routine.

What’s Your Story?

You’re both a doer and a leader, passionate about hospitality and proud to set the tone for others. You’ll thrive in this Restaurant and M&E Manager role if you bring:

• Experience managing a busy restaurant or events space in a hotel or lifestyle venue
• A hands‑on leadership style and a genuine commitment to team development
• Experience with event coordination and delivering excellent guest experiences
• Strong organisational skills and the ability to balance multiple priorities
• Great communication and guest interaction skillsCommercial awareness with an understanding of P&L, payroll, and cost control
• Knowledge of food safety, licensing, and health & safety standards
• Familiarity with POS and event software (e.g. Opentable, Opera, or similar)
• Pre‑opening experience is a plus!

If you're ready to lead one of West London’s most exciting hospitality spaces, we want to hear your story. Join us as Restaurant & Meeting & Events Manager at Hotel Indigo K West Shepherd’s Bush and bring local flavour, connection, and creativity to every table and every event!