Restart Employment Coach

Acorn Training Ltd; Melton Mowbray; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working including home-based,

Up to 26 days annual leave

Pension scheme

Training and CPD opportunities

Westfield Health Scheme

Wellbeing initiatives

Disability Confident Leader & related

Annual volunteering day

Recommend a friend £500

Job summary

Acorn Training Ltd in Melton is seeking an Employability Adviser to support job seekers toward sustainable employment. You will manage a caseload, deliver one-to-one guidance sessions, and help customers prepare tailored job search materials.

You will work with local employers to identify opportunities, signpost for learning programmes, and coach clients to develop positive behaviours. The role requires driving license and the ability to work with diverse groups.

Qualifications

• Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
• GCSE English Language and Mathematics (essential)
• Level 2 IT Qualification (ECDL) (essential)
• Level 3 Information, Advice and Guidance qualification (desirable)
• IEP Accredited Sector Induction (Level 2) (desirable)
• IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
• First Aid at Work (desirable)
• IOSH Health and Safety (desirable)

Responsibilities

• Manage a customer caseload to help individuals realise their potential and secure sustainable employment.
• Provide one-to-one information, advice and guidance sessions to job seekers.
• Prepare job search materials and differentiated products to meet customer needs.
• Collaborate with local employers to identify opportunities in the labour market.
• Signpost and support pastoral needs of customers.
• Offer information, advice and guidance on learning programmes and qualifications.
• Coach customers and promote positive behaviours related to employment.
• Monitor performance against attendance and success targets.
• Keep accurate records of customer progress and SMART goals.
• Engage with diverse customer groups including youths, adults, and those with learning difficulties.

Skills

Driving licence

Teamwork

Time management

Communication

Problem solving

Education

NVQ Level 2 in customer service

GCSE English

GCSE Mathematics

Level 2 IT (ECDL)

Level 3 Information, Advice and Guidance

IEP Level 2

IEP Level 3 Employability

First Aid @ Work

IOSH Health and Safety

Job description

Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

An exciting opportunity for you to develop your career with the third fastest growing training provider in the United Kingdom. Acorn Training is a highly successful, skills, justice, employment and health provider with strong corporate values and inclusive ethos – winner of The World Skills UK Social Inclusion and Diversity Network of the Year award.

You will join us at our most exciting time, with strong plans to double the size of the business each year over the next 5 years, spearheading opportunities to get The United Kingdom back to work and improving the skills of the workforce; enabling strong and sustainable future careers for all.

Department

Employability

Location

Melton

Compensation

£27,900 - £31,000 / year

Key Responsibilities and Key Performance Indicators

• Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment


• Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment


• Prepare job search materials and differentiated products to meet the needs of the customer


• Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers


• Support and sign post customer identified pastoral needs


• Provide information, advice and guidance on learning programmes and qualifications


• Coach customers and promote positive behaviours associated with employment


• Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements


• Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets


• Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community


• Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills


• Ensure that policies with regards to Child and Adult at Risk are adhered to


• Ensure that policies with regards to Data Security are adhered to


• Maintain a positive and professional company image at all times


• Support the company Quality Policy and Information Security priorities


• Support the company’s equality of opportunity statement at all times


• Work safely, supporting the company Health and Safety Policy


• Perform any additional requests in line with the key responsibilities of this role

Key Performance Indicators

• Referrals to schemes within Acorn Training


• Monitoring outcomes for each candidate


• Face to Face meetings which each candidate in line with company expectations and standards


• Customer service satisfaction

Skills, Knowledge and Expertise

Qualifications and specific training

• Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)


• GCSE (or equivalent) in English Language and Mathematics (essential)


• Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)


• Level 3 Information, Advice and Guidance qualification (desirable)


• IEP Accredited Sector Induction (Level 2) (desirable)


• IEP Accredited Certificate in Employability Practice (Level 3) (desirable)


• First Aid at Work Certificate (desirable)


• IOSH Health and Safety Qualification (desirable)

Experience

• Skills for Life awareness (desirable)


• Knowledge of the local labour market (desirable)

Knowledge

• Barriers to learning and employment (essential)


• How to support customer and promote independence (essential)


• Support strategies for various customer specific needs (essential)


• Delivery of Learning and Skills Council and/or DWP contracts (essential)

Skills

• Full Driving licence with access to a car with Business Insurance (essential)


• The ability to work under pressure in a highly performance driven organisation (essential)


• The ability to work effectively as part of a team (essential)


• The ability to work accurately and actively programme solving (essential)


• The ability to reflect on your own performance to support quality improvement (essential)


• The ability to manage time effectively and plan your own work load (essential)


• The ability work with little supervision or guidance (essential)


• The ability to maintain one’s own motivation when things are getting tough (essential)


• The ability to be proactive (essential)


• The ability to understand one’s own limitations within the role (essential)

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Job Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant


• Up to 26 days annual leave, with the option to purchase up to 10 additional days


• Pension scheme to support your long-term financial wellbeing


• Training and professional development, including CPD workshops and professional qualifications


• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers


• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge


• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces


• Annual paid volunteering day and charity initiatives


• Cash incentives for Employee of the Month and Employee of the Year awards


• £500 Recommend a friend scheme