Responsive Repairs Manager

Karbon Homes; Newcastle upon Tyne; Hybrid; GBP 55,000; Full time

Job summary

A leading housing organization in the North-East is seeking a Responsive Repairs Manager to lead their team within the Property Services department. The role emphasizes delivering repairs quickly and cost-effectively while ensuring a high-quality customer experience. Candidates should possess strong leadership skills and a relevant qualification, with a proven background in responsive repairs management. This position offers a competitive salary of £54,916 annually along with comprehensive benefits including generous annual leave and a flexible benefits pot.

Benefits

26 days annual leave (increasing to 31 after 3 years)

Birthday leave

Occupational pension

Health cash plan

Access to funding for qualifications

Qualifications

• Proven track record in managing responsive repairs or maintenance services.
• Strong leadership and ability to engage and motivate teams.
• Highly organized with budget management experience.

Responsibilities

• Lead delivery of the Responsive Repairs service.
• Manage a team of Operational Team Managers.
• Drive innovation, compliance, and service excellence.

Skills

Leadership skills

Communication skills

Budget management

Collaboration skills

Data interpretation

Education

Relevant degree or professional qualification

Job description

Come and make a difference at Karbon as a Responsive Repairs Manager

We're looking to appoint a suitably qualified and experienced individual to undertake the role of Responsive Repairs Manager within our Property Services team as part of the Customer Services Directorate.

About The Role

As Responsive Repairs Manager, you'll lead the delivery of Karbon Homes' Responsive Repairs service, ensuring repairs are completed quickly, safely, and cost-effectively. You'll manage a team of Operational Team Managers and work collaboratively across the business to deliver high-quality services that enhance customer experience and operational efficiency. This is a key leadership role, driving innovation, compliance, and service excellence.

About You

You should have a proven track record of managing responsive repairs or maintenance services in a housing or property environment, with strong leadership skills and the ability to coach, motivate, and engage others. You'll be highly organised, capable of managing budgets, interpreting complex data, and delivering operational improvements.

You'll have excellent communication skills, a collaborative approach, and the resilience to work under pressure. A relevant degree or professional qualification (or equivalent experience) and a full UK driving licence are essential.

Working With Us

You’ll be part of our Property Services Management Team, based in the North‑East, but working across our portfolio. If you would like further information about the role, please contact Jamie Fryatt: Head of Operations – Responsive Repairs
[e-mail].

Key Details

• Position: Responsive Repairs Manager – Permanent, Full time
• Salary: £54,916 per annum
• Flexible pot: £633, which can be used for salary top‑up
• Location: Newburn or Stanley (travel across Karbon footprint)
• Hours: 37 hours per week
• Car payment: £2,317 per annum (own car to be used)
• Participation in the management of our out of hours service, which includes additional standby payments

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you’re applying for.

The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply?

If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Important Dates

Closing date for applications

Wednesday 7 January 2026.

We may close the advert early if we receive a high volume of strong applications — don’t wait too long to apply!

Interview date

To be confirmed.

We're Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail].

A Note for Recruitment Agencies

We're lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding‑we’ve got this covered!