Response Team (Casual)

Nottingham Forest; West Bridgford; On-site; GBP 18,000 - 24,000; Part time

Job summary

Nottingham Forest Football Club is looking for a Casual SIA Security Staff member for The City Ground. You will protect spectators, staff, and property, uphold security protocols, and respond to incidents during matches and events.

The role requires an SIA license, DBS check, and experience in stadium or large events. Flexibility for evenings, weekends, and holidays is essential; training and DBS processing may be required.

Qualifications

• Valid SIA license or equivalent
• Prepared to apply for standard DBS check
• Previous experience in security, preferably in a stadium or large event setting
• Excellent communication and interpersonal skills
• Ability to remain calm and composed under pressure
• Physical fitness and ability to stand and patrol for extended periods
• Flexibility to work evenings, weekends, and holidays
• Commitment to maintaining a safe and secure environment for all stakeholders
• Commitment to compulsory training provided by Nottingham Forest

Responsibilities

• Monitor crowd behaviour and stadium areas for signs of security threats or disturbances and follow protocols to maintain order.
• Respond promptly to incidents such as crowd disorder, medical emergencies, or unauthorised access and de-escalate where possible.
• Coordinate with security personnel, stewards, and Police to resolve incidents and maintain crowd control.
• Eject individuals who threaten public safety or breach stadium rules, with professionalism.
• Facilitate safe arrival and escort players and officials to designated areas on match days.
• Wear body-worn cameras and ensure proper operation in line with privacy regulations.
• Resolve conflicts among spectators in a calm, professional manner.
• Assist with investigations by providing reports, witness statements, and evidence.
• Provide pitch protection to prevent unauthorised access and protect the playing surface.
• Collaborate with Police, stewards, medical staff, and management for coordinated responses.
• Communicate clearly via radios and participate in regular training and briefings.
• Conduct bag checks and body searches at entry points in line with ground regulations.
• Deliver customer service and directions to spectators, ensuring a positive stadium experience.
• Adhere to legislation, Ground Regulations, and club policies.

Skills

SIA license

DBS check

Security experience

Communication skills

Calm under pressure

Physical fitness

Flexible hours

Training commitment

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Safety Officer

Closing Date For Applications: 12th October 2026

About the Role:

As a Response Team SIA Security Staff member at Nottingham Forest FC, you will play a crucial role in ensuring the safety and security of all supporters, staff, and property within the stadium premises. You will be responsible for upholding the club's security protocols, responding promptly and effectively to any incidents or emergencies that may arise and providing a safe environment for spectators to enjoy the football matches.

Key Tasks and Responsibilities:

Incident Response:

• Monitor crowd behaviour and stadium areas for any signs of potential security threats or disturbances. Follow established protocols to maintain order and assist emergency services as needed.
• Respond immediately to incidents such as crowd disorder, medical emergencies, or unauthorised access, using appropriate conflict resolution techniques and following established protocols.
• Coordinate with other security personnel, stewards, and the Police as necessary to resolve incidents effectively and maintain crowd control.
• Conduct swift and safe ejections of individuals who pose a threat to public safety or who breach stadium rules, ensuring minimal disruption to other spectators and maintaining a professional demeanour at all times.

Player Arrival:

• Facilitate the safe and secure arrival of players and team officials at the stadium on match days, ensuring that designated entry points are clear and accessible.
• Escort players and team officials to designated areas within the stadium, coordinating with club personnel to ensure a smooth and orderly process.

Body Worn Video:

• Wear body-worn video cameras during shifts to record interactions with spectators and incidents requiring response intervention.
• Ensure that body-worn video equipment is operated correctly and in accordance with relevant data protection and privacy regulations.

Conflict Resolution:

• Resolve conflicts and disputes among spectators in a calm and professional manner, utilising conflict resolution techniques to de-escalate tense situations and maintain a peaceful atmosphere.

Reporting of Evidence:

• Assist the Safety & Security Officer & the Police with investigations by providing accurate and detailed reports, witness statements, and any other relevant evidence as required.
• Maintain accurate records of all response related activities and incidents for internal review and compliance purposes.
• Be prepared & willing to attend court to present evidence if required.

Pitch Protection:

• Provide pitch protection during matches to prevent unauthorised access and ensure the safety of players, officials, and spectators and maintain the integrity of the playing surface.
• Respond promptly to any breaches of pitch security, including individuals attempting to enter the playing area or throw objects onto the pitch.

Team Collaboration:

• Work closely with other members of the SIA Response Team, as well as with the Police, stadium stewards, medical personnel, and management staff, to ensure a coordinated and effective response to incidents.
• Communicate clearly and professionally with team members and supervisors via radios or other communication devices.
• Participate in regular training sessions and briefings to stay updated on security procedures, emergency protocols, and relevant legal requirements.

Bag Checks & Searches

• Conduct thorough bag checks at entry points to detect prohibited items and ensure compliance with stadium regulations.
• Perform body searches in accordance with established club policies & Ground Regulations.

Customer Service:

• Provide exceptional customer service to all supporters by assisting with inquiries, providing directions, and ensuring a positive and enjoyable experience for all visitors to the stadium.

Compliance:

• Adhere to all relevant legislation, Ground Regulations, and club policies pertaining to Safety & Security within the stadium premises.

What are we looking for:

• Valid Security Industry Authority (SIA) license.
• Be prepared to apply for standard DBS check
• Previous experience in security, preferably in a stadium or large event setting.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed under pressure.
• Physical fitness and ability to stand and patrol for extended periods.
• Flexibility to work evenings, weekends, and holidays as required by the football match schedule.
• Strong commitment to maintaining a safe and secure environment for all stakeholders.
• Commitment to any compulsory training provided by Nottingham Forest.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service(“DBS”) check. The level of check required will depend on the requirements of the role. Individuals will be asked to declare any convictions, cautions, reprimands, warnings or bind-overs that they are required to disclose for the level of check applicable to the role, in accordance with the Rehabilitation of Offenders Act 1974 (as amended) and the DBS filtering rules. The results of any check will be considered on an individual basis, and the Club will act proportionately in deciding whether to proceed with the appointment. The Club reserves the right to carry out risk assessments where content has been disclosed if it feels that it is relevant to the job requirements of the role. Failure to satisfy the Club, FA’s and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment, in accordance with the Club's disciplinary procedures

Health and Safety

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.