Response Repairs Supervisor

ThriveSW Limited; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A growing facility management company in Bristol is looking for a Maintenance Team Leader to manage a remote trades team. The role involves responding to real-time inquiries, diagnosing repairs, and ensuring high customer satisfaction. Candidates should have a trade qualification and leadership experience, alongside good Excel skills. This full-time position comes with benefits including a company car scheme and holiday entitlement.

Benefits

25 days holiday entitlement plus bank holidays

Pension scheme

Company car scheme

Mobile phone and tablet for business use

Qualifications

• Must have a trade qualification or equivalent to show technical competency.
• SMSTS or equivalent site management courses are required.
• Experience in managing a team and building productive relationships.

Responsibilities

• Manage a remote trades team effectively.
• Respond to real-time inquiries from the trade team and clients.
• Diagnose repairs and support the team to achieve targets.

Skills

team leadership

problem-solving

communication

Excel proficiency

trade competency

Education

Trade qualification

SMSTS or equivalent site management course

Job description

Overview

Are you a Maintenance Team Leader or Supervisor coming from a trades background and looking for a new role working across Bristol.

Would you like to work for one of Bristol's fastest growing FM and Maintenance companies.

Responsibilities

• As Maintenance and Repairs Team Leader you will be responsible for managing a remote trades team. Your work activities will include:
• Responding to real-time enquiries from the trade team and the client.
• Diagnosing repairs as they happen each day.
• Supporting the team to achieve their targets.
• Focusing on first time fix and customer satisfaction.
• Proactively working with your team to overcome challenges.
• Being the first point of escalation for feedback on workmanship, time delays and service.
• Working with the administration support team to ensure work is planned correctly and operating productively.
• Supporting on complaint resolution.
• Conducting 1-2-1s with your team to manage performance.
• Keeping our internal systems up to date with accurate information.
• Using our Excel and our systems to run reports into productivity for labour and time targets, and saving materials, stock management and PDA usage.

Details

• 8.00 - 17.00 Monday to Friday, 40hrs per week.
• 25 days holiday entitlement, plus bank holidays.
• Pension.
• Company car scheme.
• Mobile phone and tablet for business use.

Requirements

• A trade qualification to show technical competency, or equivalent.
• SMSTS, or equivalent site management courses.
• Ability to build positive and productive working relationships, using diplomacy when communicating.
• Ability to lead a team to achieve targets.
• To be proactive when dealing with issues and try and find solutions.
• To be responsive, resilient, and able to manage fluctuating workload and demanding priorities.
• A good skill level with Excel and other IT systems.

Application

For further information on the role and the company you would be working for please APPLY NOW or get in touch with Rhymel Henderson for a confidential chat