Response Co-ordinator (Operations Center Hereford)

SPS Global; Hereford; On-site; GBP 25,000; Full time

Job summary

A global leader in risk management is seeking a Response Coordinator to join their operations team in Hereford. You will be responsible for monitoring global events, managing incident responses, and ensuring safety for personnel and assets. Ideal candidates should have prior experience in an operations center, strong communication skills, and a customer service mindset. This role requires onsite full-time commitment with a competitive salary and ample benefits, including an employee assistance program and professional development opportunities.

Benefits

Employee Assistance Program

Pension scheme contribution

Professional development opportunities

Qualifications

• Prior experience in a GSOC or similar operations center is advantageous.
• Must be able to legally work in the United Kingdom without visa sponsorship.

Responsibilities

• Monitor global events and manage incident response.
• Compile and disseminate threat assessments to stakeholders.
• Coordinate responses to incidents affecting personnel and clients.
• Ensure compliance with operational and ethical standards.

Skills

Research skills

Communication skills

Customer service mindset

Attention to detail

Tools

IT Proficiency

Job description

Response Co‑ordinator (Operations Center – Hereford)

Hereford, England, United Kingdom

Are you ready to join a global leader in risk and resilience? SPS Global, the Global Assistance arm of Concentric Group, delivers integrated security, medical, and crisis response solutions worldwide.

Our mission is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, integrity, and unwavering commitment to our clients’ safety and success.

We are currently hiring a Response Co‑ordinator to join the Corporate Team in Hereford. Candidates must be able to work onsite full‑time from the Hereford headquarters.

Job Description

The Response Coordinator is a critical member of the Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide.

Responsibilities

• Continuously monitor open‑source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats.
• Assess relevance and credibility of global incidents (civil unrest, terrorism, natural disasters, cyber threats) and escalated them in accordance with SOPs.
• Compile and disseminate threat assessments and situational reports to internal stakeholders and clients.
• Act as the central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations.
• Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event lifecycle.
• Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.
• Maintain oversight of employee and contractor travel in high‑risk areas, track movements, and mitigate risks through pre‑travel advisories and monitoring.
• Support logistics such as travel bookings and accommodations outside of regular business hours.
• Monitor and manage critical systems (alarm platforms, GPS tracking, communication systems) and elevate issues as necessary.
• Serve as the first point of contact for incoming calls, client concerns, and internal security issues.
• Provide regular updates and intelligence briefings to leadership, clients, and operational teams.
• Ensure all incidents and responses are logged and documented per SOPs and regulatory standards.
• Adhere to SPS Global’s operational, ethical, and compliance standards at all times.
• Maintain a strong understanding of SPS operational procedures and contribute to improving response protocols.

Required Qualifications

• Prior experience working in a GSOC or similar operations center/call center is advantageous.
• Full‑time 8‑hour shifts with a 4‑shift rotation (Night 11:00 pm–7:00 am, Morning 7:00 am–3:00 pm, Late 3:00 pm–11:00 pm) followed by 4 rest days.
• Must be able to legally work in the United Kingdom without visa sponsorship.

Preferred Qualifications

• Minimum 2 years of experience in a GSOC, emergency response, intelligence analysis, military operations, or similar.
• Ability to assess high‑pressure situations and make timely, sound decisions.
• Strong research, investigative, and synthesis skills across multiple sources.
• Excellent written and verbal communication; ability to convey complex issues clearly.
• Customer service mindset and professional, solutions‑oriented approach.
• High attention to detail and commitment to accuracy.
• Proficiency in IT highly preferred.
• Strong interpersonal skills and professional demeanor with clients and stakeholders.

Compensation & Benefits

• Employee Assistance Program
• Pension scheme contribution (SPS contributes 3% of salary)
• Credentity Protection – Eclipse Digital Protection by Concentric
• Professional development: Dedicated security and intelligence training, coaching, and mentoring opportunities

Pay Range

£25,000 per annum (GBP)

Equal Opportunity Statement

Concentric and SPS Global are committed to diversity, equity, and inclusion. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric and SPS Global protect the privacy and security of all applicants. For our GDPR and CCPA policy, please refer to the career page.