Resourcing Administrator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in Manchester seeks an administrative support staff member to assist in daily operations. Responsibilities include handling telephone enquiries, managing correspondence, and data entry into relevant systems. Ideal candidates will demonstrate strong communication skills and an ability to maintain confidentiality. Join a dynamic team committed to improving healthcare services for the community.

Qualifications

• Ability to handle sensitive information with confidentiality.
• Experience in administrative processes and procedures.
• Initiative in a high-pressure environment.

Responsibilities

• Answer telephone and handle enquiries.
• Receive and distribute post.
• Scan documents and data entry.
• Support review of administrative processes.
• Promote customer led service as first point of contact.

Skills

Effective communication

Customer service orientation

Organizational skills

Tools

Microsoft packages

Trac

NHS Jobs

Job description

To assist the resourcing team in ensuring the smooth day to day running of operation and service, and to promote the image and reputation of the Trust. The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues.,

• Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.
• Receive and distribute post.
• Scanning of documents
• Data Entry into Trac, NHS Jobs and Microsoft packages
• To support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.
• To develop personal knowledge of relevant administrative and organisational policies and procedures.
• To process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.
• To promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.
• To deal with telephone, in person and electronic queries and where appropriate channel them to the relevant member of staff.
  MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary. We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.