Resourcer

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in the UK seeks a Resourcer to manage candidate screening for roles and training. The successful candidate will engage with both candidates and account managers, ensuring suitability and maintaining communication throughout the recruitment process. This full-time role offers up to £30,000 per annum and a range of employee benefits, including professional development opportunities.

Benefits

25 days of holidays plus bank holidays

Extensive training and development opportunities

24/7 Employee Assistance Programme

Discounts at retailers

Paid volunteering day each year

Qualifications

• Proven experience in recruitment or candidate screening, preferably in high-volume environments.
• Strong interpersonal and communication skills for engaging with candidates.
• Ability to work in a fast-paced environment, independently or in a team.

Responsibilities

• Screen candidates for roles and training opportunities.
• Provide feedback and guidance to candidates for interviews.
• Maintain candidate engagement for future opportunities.

Skills

Recruitment experience

Communication skills

Organizational skills

CRM systems proficiency

Job description

Restart - Home-based with frequent travel to Serco sites across the West Midlands.
Salary – up to £30,000.00 per annum, dependent on experience plus Serco benefits. Full‑time, 37.5 hours per week, Monday to Friday, 9am–5pm. Ready to make an impact?

About Serco and the Role

At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. Serco Employment Skills and Training (EST) offers a comprehensive, place‑based employability and skills service tailored to government departments, local areas, employers and citizens.

As Resourcer, you’ll be responsible for screening and participant candidates and learners for roles and training opportunities sourced by the Strategic Account Managers (SAM) and Account Managers (AM).

Responsibilities

• Screen candidates for roles and training opportunities, assessing qualifications and skills to ensure suitability to employer’s needs.
• Provide constructive feedback, advice and guidance to candidates to prepare them for interviews, training and job expectations.
• Work closely with SAM and AM to understand specific opportunity requirements and to collaborate with internal and external stakeholders to maintain a sufficient stream of candidates/learners to meet demand.
• Engage and build relationships with SAM, AM and candidates to ensure satisfaction throughout the full recruitment journey, providing feedback on application status and areas for improvement.
• Maintain candidate engagement and readiness for future opportunities if they are not suitable for current opportunities.
• Accurately record candidate screening outcomes and progress in RITA, track screening metrics, report regularly on screening volumes, pass rates and other relevant KPIs, use data to identify trends and areas for improvement.
• Gather and apply feedback from SAM and AM to improve screening processes and enhance candidate quality.
• Stay updated on industry trends, role requirements and emerging skills to assess candidate/learner suitability.
• Recommend and implement process improvements to increase screening efficiency and effectiveness.

Qualifications and Skills

• Proven experience in recruitment, talent acquisition or candidate screening, preferably in high‑volume or employability environments.
• Familiarity with skills and qualifications required across various roles, industries and training programmes.
• Strong interpersonal and communication skills for engaging with candidates and assessing their suitability.
• Excellent organisational skills to manage high volumes of candidates, meet quick turnaround times, and maintain attention to detail.
• Proficiency in using CRM systems and recruitment software for data entry, tracking and reporting.
• Ability to work in a fast‑paced environment, independently or as part of a team, while meeting targets and deadlines.
• Understanding of the skills and employability sector, including current trends, challenges and opportunities.
• A professional, flexible approach to work, maintaining confidentiality and high standards of quality and accuracy.

Benefits

• Holidays: up to 25 days plus bank holidays.
• Training and development: over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco‑managed leisure centres.
• Discounts: savings across ~1,000 retailers.
• ShareSave scheme: buy Serco shares at a discount.
• Employee networks: dedicated networks for support and community.
• Charity: paid volunteering day each year, payroll giving scheme tax‑free.