Resource & Scheduling Coordinator - 12 month fixed term contract

Aster Group; Ferndown; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK housing association is seeking a Resource & Scheduling Coordinator to efficiently support operational repairs and maintenance teams. The ideal candidate will handle day-to-day scheduling, communicate effectively with customers, and utilize IT systems confidently. This role offers flexible working options and various employee benefits, including a focus on colleague well-being and career development.

Benefits

Flexible working

Colleague wellbeing workshops

Defined Contribution Pension

Volunteering hours

Savings on leisure activities

Enhanced leave

Recognition initiatives

Qualifications

• Experience in planning and coordination role.
• Ability to manage fluctuating workload.
• Confident communicator with internal and external parties.

Responsibilities

• Schedule work for operatives and surveyors.
• Provide advice to customers and strengthen relationships.
• Ensure systems are up to date and work is booked correctly.

Skills

IT & Microsoft packages

Customer service

Communication skills

Planning and coordination

Tools

CRM databases

Excel

Job description

Do you love being busy at work, supporting others to get the job done?

What you’ll be doing

As a Resource & Scheduling Coordinator you will be responsible for providing support to diverse operational repairs & maintenance teams with varying demands with responsibility for the day-to-day scheduling of work for operatives and surveyors. Some duties may include keeping spreadsheets up to date (so you’ll be confident using excel) and using our systems to ensure that work is correctly booked in, so you won’t be phased by using systems.

You’ll provide advice to customers and work closely with colleagues and contractors building strong relationships to ensure the best outcome every time.

We’ll provide you with a structured training programme, learning alongside members of the team, enabling you to offer technical, specialist support to our operational colleagues.

About you

Your experience – You’ll have some experience working in a planning and co-ordination role with the ability to manage a demanding and fluctuating workload. Planning digital diaries in a repairs & maintenance setting will be advantageous. The role is fast-paced and priorities do change rapidly within each day. You will be adaptable and responsive to change.

Your skills – You’ll be a confident user of IT & the Microsoft packages, specifically excel. You’ll also be confident using CRM databases.

Communication – You’ll be a confident communicator, both written and verbal, with the ability to communicate with internal colleagues, customers and contractors on a daily basis.

Customer service – it’s at the heart of everything we do and it’ll be a driver for you to deliver excellent customer service.

You can choose to work from the office or home that’s entirely up to you. Our operating offices are Devizes-Wiltshire, Andover-Hampshire, Wareham-Dorset & Frome-Somerset. You may be required to attend an office for team meetings and training, so you’ll be required to hold a full UK driving licence and have access to a vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like :

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Internally this role will be offered as a secondment, please discuss with your leader before applying.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.