Resource & Scheduling Coordinator - 12 month fixed term contract

Aster Group Ltd.; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing and support organization in England is seeking a Resource & Scheduling Coordinator to support operational teams with scheduling and customer service. The candidate should have experience in planning roles and be proficient in IT and customer communication. A flexible working environment is offered, along with career development opportunities and employee wellbeing initiatives.

Benefits

Flexible working

Wellbeing workshops

Career development frameworks

Pension scheme

Volunteering hours

Employee discounts

Enhanced leave

Qualifications

• Experience in a planning and co-ordination role.
• Ability to manage a demanding and fluctuating workload.
• Experience in repairs & maintenance setting preferable.

Responsibilities

• Providing scheduling support to operational teams.
• Building relationships with customers and colleagues.
• Keeping spreadsheets updated and using systems for scheduling.

Skills

Confident user of IT

Microsoft Excel

CRM databases

Customer service

Communication skills

Job description

As a Resource & Scheduling Coordinator you will be responsible for providing support to diverse operational repairs & maintenance teams with varying demands with responsibility for the day-to-day scheduling of work for operatives and surveyors. Some duties may include keeping spreadsheets up to date (so you'll be confident using excel) and using our systems to ensure that work is correctly booked in, so you won't be phased by using systems.

You'll provide advice to customers and work closely with colleagues and contractors building strong relationships to ensure the best outcome every time.

We'll provide you with a structured training programme, learning alongside members of the team, enabling you to offer technical, specialist support to our operational colleagues. You can choose to work from the office or home that's entirely up to you. Our operating offices are Devizes-Wiltshire, Andover-Hampshire, Wareham-Dorset & Frome-Somerset. You may be required to attend an office for team meetings and training, so you'll be required to hold a full UK driving licence and have access to a vehicle for work purposes.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave

We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Internally this role will be offered as a secondment, please discuss with your leader before applying.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

Your experience

You'll have some experience working in a planning and co-ordination role with the ability to manage a demanding and fluctuating workload. Planning digital diaries in a repairs & maintenance setting will be advantageous. The role is fast-paced and priorities do change rapidly within each day. You will be adaptable and responsive to change.

Your skills

You'll be a confident user of IT & the Microsoft packages, specifically excel. You'll also be confident using CRM databases.

Communication

You'll be a confident communicator, both written and verbal, with the ability to communicate with internal colleagues, customers and contractors on a daily basis.

Customer service

it's at the heart of everything we do and it'll be a driver for you to deliver excellent customer service.