Resource Planning Manager

NRG.; Manchester; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading resource optimisation company in Manchester seeks a skilled problem-solver to enhance scheduling strategies and optimise performance across contact centre operations. This role involves developing resource plans, designing scheduling frameworks, and building insightful reporting tools. Ideal candidates should possess strong analytical skills, hands-on experience in workforce planning, and proficiency in Excel and BI tools. An attractive starting salary of £50,000 along with excellent benefits awaits the right candidate.

Benefits

Starting salary of £50,000

Pension, life assurance & income protection

Cycle-to-work scheme

Health cashback plan

Discounted gym memberships

Extra days off for birthdays and volunteering

Year-round celebrations and gifts

Qualifications

• Hands-on experience in workforce planning, resource optimisation, or operational analytics.
• Ability to translate complex datasets into actionable strategies.
• A track record of designing and implementing robust processes that support growth.

Responsibilities

• Lead the development of resource plans to balance agility with scalability.
• Design scheduling frameworks to optimise team efficiency.
• Build automated dashboards and performance reports using BI tools.

Skills

Workforce planning

Resource optimisation

Operational analytics

Strong analytical skills

Advanced Excel

Communication skills

Tools

Power BI

Tableau

SQL

Job description

We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.

You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels.

What You’ll Do

• Lead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand.
• Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency.
• Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making.
• Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness.
• Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence.

What You Bring

• Hands-on experience in workforce planning, resource optimisation, or operational analytics.
• Strong analytical skills with the ability to translate complex datasets into actionable strategies.
• Advanced Excel proficiency; experience with SQL and BI platforms (Power BI, Tableau) is a plus.
• A track record of designing and implementing robust processes that support growth.
• Excellent communication and stakeholder management skills, with the ability to influence through evidence-based insights.

What’s in it for you

• Starting salary of £50,000
• Pension, life assurance & income protection
• Cycle-to-work scheme, health cashback plan and wellbeing apps
• Discounted gym memberships & free online fitness classes
• Enhanced parental and caregiver leave
• Extra days off for birthdays and volunteering
• Year-round celebrations, gifts, and team activities

This is a fantastic opportunity play a key role in a rapaidly expanding business!

If you are interested in this role, click ‘apply now’.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero‑tolerance policy for breaches of our Equality and Diversity policy.