Resource Planning & Business Intelligence Manager

ADP; Cheadle; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global provider of HCM solutions is seeking a Resource Planning & Business Intelligence Manager in Cheadle. This role will lead the Workforce Planning and MI/Insight functions, manage a team, and ensure accurate forecasts and operational insights. Candidates should have a degree in a relevant field and experience in resource planning or business intelligence. The position offers hybrid working and a competitive salary along with extensive benefits.

Benefits

25 days holiday

Flexible benefits

Study support

Employee Assistance Program

Competitive salary

Company social events

Annual bonus scheme

Qualifications

• Proven experience managing high-performing analytical or planning teams.
• Ability to think strategically and translate data into operational and financial impact.
• Experience in resource planning, business intelligence, or service performance analytics.

Responsibilities

• Lead and develop the Planning and MI/Insight team to deliver accurate capacity models.
• Own the end-to-end workforce planning lifecycle.
• Ensure high-quality, timely MI reporting to stakeholders.
• Develop and embed BI frameworks to enhance service visibility.
• Foster a culture of continuous improvement within the Planning & BI function.

Skills

Advanced proficiency in Excel

Power BI

Workforce planning

Data visualisation

Stakeholder management

Education

Bachelor's degree in Business, Data Analytics, Operations, or equivalent

Tools

SQL

Data modelling

Job description

Job Overview

We are seeking a Resource Planning & Business Intelligence (BI) Manager to lead our Workforce Planning and MI/Insight functions within the Operational Excellence team in ADP's Services organization. Location: Preferably our Cheadle office; however we are also open to someone based out of our Staines office.

Hybrid working: 3 days in office and 2 days from home.

Role Description

This role is responsible for shaping and driving our resource strategy, capacity planning, performance reporting, and business intelligence across UK, Ireland, and Sweden. You will manage a team that includes Planning Analysts and MI & Insight Analysts, ensuring the delivery of accurate forecasts, productivity monitoring, operational insights, and leadership reporting that enable optimal service performance and informed decision-making. As a strategic thought partner to Service Delivery and Senior Leadership, you will elevate data-driven planning, enhance operational transparency, and lead continuous improvement in planning and reporting processes.

Key Responsibilities

• Lead and develop the Planning and MI/Insight team to deliver accurate capacity models, forecasts, dashboards, and operational insights.
• Own the end-to-end workforce planning lifecycle, including headcount management, scheduling, FWR, ASH, and resource allocation.
• Ensure high-quality, timely MI reporting to internal stakeholders and clients, using Power BI and other visualisation tools.
• Oversee analysis of client and service performance data, including Voice of Client and Medallia insights, to influence service strategy.
• Partner with leadership to align capacity and headcount plans with budget forecasts and transformation initiatives.
• Develop and embed BI frameworks and best practices to enhance service visibility, transparency, and root cause analysis.
• Oversee the implementation of planning tools and reporting solutions; drive system/process improvements and automation.
• Support and challenge operational teams with evidence-based insight to influence behaviours and drive accountability.
• Provide leadership visibility into operational KPIs, highlighting risks, trends, and opportunities for improvement.
• Foster a culture of continuous improvement, knowledge sharing, and operational excellence within the Planning & BI function.

Leadership & Strategy

Proven experience managing high-performing analytical or planning teams, ideally in a shared services or service delivery context. Ability to think strategically and translate data into operational and financial impact.

Technical Expertise

• Advanced proficiency in Excel, Power BI, and workforce planning/forecasting tools.
• Strong data visualisation and storytelling capabilities; experience in SQL or data modelling is a plus.

Analytical Thinking

High level of analytical capability, with ability to spot trends, influence planning decisions, and identify root causes.

Process Knowledge

Deep understanding of operational planning, productivity metrics (FWR, ASH), MI, and shared services models.

Communication & Collaboration

Excellent stakeholder management skills with the ability to engage and influence senior leaders and cross-functional teams.

Preferred Experience

• Bachelor's degree in Business, Data Analytics, Operations, or a related field—or equivalent work experience.
• Proven experience in resource planning, business intelligence, or service performance analytics.
• People leadership experience in a matrixed, fast-paced, data-driven environment is essential.

About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations. Learn more at ADP Awards and Recognition.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Benefits

• 25 days holiday (you can also buy and sell up to 5 days each year).
• Flexible benefits – private medical insurance, excellent pension scheme, subsidised gyms, employee discount portal, life assurance cover, annual kids pass membership and many more.
• Study support.
• Employee Assistance Program.
• Competitive salary.
• Company social events.
• Annual bonus scheme.