Resource Planning and Forecasting Analyst in CT15

Energy Jobline ZR; Dover; Remote; GBP 35,000 - 42,000; Full time

Job summary

A leading charity in the UK is seeking a Resource Planning and Forecasting Analyst to refine forecasts and support operations. Responsibilities include developing capacity plans, mentoring team members, and presenting data analyses to stakeholders. Ideal candidates should have experience with WFM tools and strong analytical abilities. This role offers a flexible work schedule, enhanced leave options, and a pension scheme.

Benefits

Flexible work hours

Enhanced family friendly provisions

Extra annual leave days

Access to employee rewards platform

Wellbeing support

Non-contributory pension scheme

Qualifications

• Hands-on experience in building and implementing WFM tools ideally Verint / Calabrio.
• Strong analytical skills with the ability to interpret data quickly and make sound recommendations.
• Ability to work in a fast-paced environment with shifting priorities.

Responsibilities

• Development, ownership, and ongoing refinement of forecasts and capacity plans.
• Create hourly / daily / weekly forecasts to ensure effective resource utilisation.
• Support the Head of resource and planning in meeting business objectives.

Skills

Strong analytical skills

Excellent communication

Stakeholder management

Tools

WFM tools (e.g. Verint, Calabrio)

Job description

Resource Planning and Forecasting Analyst

Location: Homebased

Contract: 6 month fixed term (with potential to be extended or made permanent)

Salary: £41,780

About us:

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.

The Resource Planning and Forecasting Analyst role:

Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Resource Planning and Forecasting Analyst is a new and exciting role at Migrant Help. You will help to introduce excellent contact centre knowledge and best practice across all areas of the business. Focusing on long term strategy, process improvement and advising senior stakeholders, there will be some day-to-day duties involving shift reviews, scheduling and planning offline activities and supporting our real time analyst in their role and knowledge and development.

If you have strong analytical skills with previous experience and understanding of end to end resource planning, and are looking for an exciting role that makes a difference, we would love to hear from you!

Key responsibilities of our Resource Planning and Forecasting Analyst:

• Development, ownership, and ongoing refinement of short to mid-term forecasts and capacity plans, including knowledge of multi - channel forecasting
• Create hourly / daily / weekly forecasts to ensure effective resource utilisation of FTE to meet demand profiles.
• Ownership of variance tracking to ensure understanding of actual v expected performance.
• Support the Head of resource and planning in meeting business objectives and liaising with the operations teams.
• Identify areas for process improvement with a focus on streamlining workflow for enhanced operational efficiency.
• Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders
• Support and mentor junior members of the Resource Planning team
• Building shifts and scheduling offline activities in a fast-paced environment to support the delivery of KPIs

The experience and skills you need to become our Resource Planning and Forecasting Analyst:

• Hands on experience in building and implementing WFM tools ideally Verint / Calabrio
• Previous experience of mentoring other team members
• Strong analytical skills with the ability to interpret data quickly and make sound recommendations.
• Ability to work in a fast-paced environment with shifting priorities.
• Excellent communication and stakeholder management skills.

Migrant Help is committed to safeguarding those we provide a service to; applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:

• Be able to provide a valid passport e.g. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro‑rated).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non‑contributory pension scheme; Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 10 November 2025

If you are interested in becoming our new Resource Planning and Forecasting Analyst, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help's values: Protection, Equality, Partnership, Innovation and Excellence.

Migrant Help is your equal opportunities employer.