Resource Planner

Reed; Stevenage; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national Housing Association is seeking a Repairs Scheduler in Stevenage. The role involves scheduling repair requests, managing emergency jobs, and ensuring customer satisfaction. Ideal candidates will possess excellent customer service skills and have experience in scheduling multi-disciplined teams. The position offers flexible working arrangements post-training and has significant impact on service quality. Pay is £20.74 per hour for this temporary position.

Benefits

Flexible working arrangements

Opportunity for operational improvements

Qualifications

• Experience in scheduling multi-disciplined teams within a repairs and maintenance environment is desirable.
• Exemplary written and verbal communication skills.
• Experience in an outbound contact centre, ideally within a housing association or local authority setting is preferred but not essential.

Responsibilities

• Allocate repair requests ensuring timely completion.
• Manage emergency jobs within agreed timescales.
• Optimize job completions through effective scheduling.
• Maintain accurate diaries and job statuses.
• Contact customers to verify appointment completions.

Skills

Excellent Customer Service skills

Scheduling teams

Interpersonal skills

IT proficiency (Outlook and Excel)

Attention to detail

Job description

Repairs Scheduler / Resource Planner - Strong Customer Service Skills required (training provided)

• Annual Salary: £20.74 per hour
• Location: Stevenage (initial training), thereafter remote
• Job Type: Temporary

We are seeking a Repairs Scheduler to join theteam at a busy national Housing Association. The role will contribute to the operational delivery of repairs and maintenance services. This role is crucial for ensuring efficient, effective, and customer-focused service delivery. The ideal candidate will have experience in scheduling multi-disciplined teams within a repairs and maintenance environment and be proficient in using resource scheduling software.

Day-to-day of the role:

• Allocate repair requests to appropriate slots, ensuring they are completed within priority deadlines.
• Manage emergency jobs to ensure they are allocated and completed within agreed contractual timescales.
• Optimize job completions by scheduling and tracking all required work.
• Manage time effectively on the database for holidays, sickness, training, and van maintenance.
• Schedule follow-on works for maintenance teams as necessary, adhering to agreed processes and procedures.
• Ensure all PDAs/mobile communications are operational during core hours.
• Maintain accurate diaries, ensuring all work is at the correct status and job time and allocation are correct.
• Contact customers to remind them of upcoming appointments and verify completion of previous day’s jobs.
• Monitor operatives' attendance at appointments and plan diaries.
• Coordinate with contractors to ensure timely completion of jobs.

Required Skills & Qualifications:

• Excellent Customer Service skills
• Experience in scheduling multi-disciplined teams within a repairs and maintenance environment is desirable
• Excellent interpersonal and communication skills
• IT proficiency, particularly in Outlook and Excel.
• Attention to detail, and exemplary written and verbal communication skills.
• Experience in an outbound contact centre, ideally within a housing association or local authority setting (preferred but not essential).

Benefits:

• Flexible working arrangements after initial training (remote work with occasional office visits).
• Opportunity to contribute to significant operational improvements.
• Engagement in a critical role that directly impacts service quality and customer satisfaction.

To apply for the Repairs Scheduler position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Candidates must be available to start with a maximum of one week's notice.