Resource Planner – Scheduling & Customer Care (Housing)

Vivid Housing; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A social housing organization is seeking a Resource Planner in Basingstoke. This full-time, permanent role involves scheduling repairs & maintenance, ensuring compliance with corporate standards. The ideal candidate will possess strong communication skills and experience in planning, alongside a focus on customer service. The position requires being in the office four days a week and offers various benefits including a generous pension and private medical insurance.

Benefits

26 days holiday (plus bank holidays)

Productivity-related bonus scheme

Generous contributory pension of 6%

Life assurance paid at x 3 annual salary

Private medical insurance

Qualifications

• Experience working in a busy, customer-focused role.
• Confident in the use of computer programs.
• Ability to troubleshoot problems with handheld devices.

Responsibilities

• Ensure effective scheduling of appointments for repairs & maintenance.
• Monitor diaries to utilize resources fully.
• Provide information for compliance monitoring.

Skills

Strong communication skills

Experience in planning or scheduling

Ability to learn new systems quickly

Polite yet assertive telephone manner

Experience in the social housing sector

Job description

A social housing organization is seeking a Resource Planner in Basingstoke. This full-time, permanent role involves scheduling repairs & maintenance, ensuring compliance with corporate standards. The ideal candidate will possess strong communication skills and experience in planning, alongside a focus on customer service. The position requires being in the office four days a week and offers various benefits including a generous pension and private medical insurance.