Resource Planner (Hybrid) for 1000+ Staff

NHS National Services Scotland; Glasgow; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A national health services provider in Glasgow is seeking a Resource Planning expert to enhance operational efficiency in a Contact Centre environment. The role involves forecasting call demands and providing insights on resource deployment for 1000+ staff across various locations. The successful candidate will possess a degree, experience with Workforce Management Systems, and strong numerical and analytical skills. This position offers a hybrid working model, a competitive salary, and comprehensive benefits including 35 annual leave days.

Benefits

35 days annual leave

Pension scheme

Employee discounts

Qualifications

• Proven experience in a Resource Planning role within a Virtual Contact Centre environment.
• Experience operating and maintaining WFM for 1000+ staff.
• Ability to interpret complex information into simple reports.

Responsibilities

• Provide recommendations to Operational Management for resource deployment.
• Forecast call demand for 1000+ staff.
• Design and review shifts and rotas.

Skills

Highly numeric

Analytical skills

Attention to detail

Ability to multitask

Fast-thinking problem-solving

Education

Degree level education or equivalent experience

Tools

Workforce Management System

Job description

A national health services provider in Glasgow is seeking a Resource Planning expert to enhance operational efficiency in a Contact Centre environment. The role involves forecasting call demands and providing insights on resource deployment for 1000+ staff across various locations. The successful candidate will possess a degree, experience with Workforce Management Systems, and strong numerical and analytical skills. This position offers a hybrid working model, a competitive salary, and comprehensive benefits including 35 annual leave days.