Resource Planner

Showsec; Leicester; On-site; GBP 26,000; Full time

Job summary

A leading events management company in Leicester is seeking a front-line support role to coordinate staffing for national operations. The position involves acting as the first contact for casual workers, managing operational requests, and collaborating across departments. Ideal candidates should possess strong administration skills and experience in busy office settings. The role offers a salary of £25,005 per annum, along with various benefits, including pension contributions and annual leave.

Benefits

Salary of £25,005 per annum

Employer pension contributions of 5%

BUPA private medical cover

24 days + 8 days annual leave + birthday day off

Long service recognition reward

6 free concert tickets a year

Qualifications

• Right to Work in the UK.
• Experience within a busy office environment.
• Strong administration skills and proficiency in Microsoft Office 365.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Act as first point of contact for casual workers.
• Guide workers through the Showsec App process.
• Manage operational change requests.
• Create engaging adverts for upcoming shifts.
• Collaborate with operations to ensure event coverage.

Skills

Strong administration skills

Proficiency in Microsoft Office 365

Ability to work under pressure

Experience in a busy office environment

Education

Maths GCSE or equivalent (C or above)

English GCSE or equivalent (C or above)

Job description

Join us and you’ll be part of a fast‑paced team that provide a key function to the success of Showsec. The role provides a front‑line support service to national operations teams through engagement, co‑ordination, first touch resolution of the staffing database.

The Department is open seven days a week. The hours are set according to business needs and may vary throughout the year on a rota.

What you will be doing

• Acting as the first point of contact for casual workers, delivering friendly, professional service and resolving queries promptly.
• Guiding workers through the Showsec App process to encourage independent navigation rather than manual shift booking
• Managing operational change requests (e.g., late increases, decreases, or cancellations).
• Creating engaging adverts to mobilise the workforce for upcoming shifts.
• Using data, judgement, and collaboration to find efficient solutions to critical staffing issues.
• Following communication procedures and policies to provide timely, appropriate solutions and alternatives.
• Working closely with Operations to secure full event coverage—agreeing strategies such as splitting shifts, arranging transport, and engaging approved labour providers when necessary.
• Collaborating with other departments to address staffing gaps, for example liaising with Recruitment and Training to upskill when trends show shortages in specific areas or venues.

What Showsec can offer you

• Salary of £25,005 per annum
• 37.5 hours a week
• Employer pension contributions of 5% (Royal London)
• Additional “holiday payment” equivalent to 2% of annual salary*
• Access to BUPA private medical cover*
• A range of valuable medical and practical support services through our Employee Assistance Programme
• 24 days + 8 days annual leave + your birthday day off
• Long service recognition reward
• 6 free concert tickets a year

  *Upon successful completion of probationary period

What we need from you

• Right to Work in the UK**
• Experience within a busy office environment
• Strong administration skills and proficiency in Microsoft Office 365
• Ability to work under pressure in a fast‑paced environment
• Maths GCSE or equivalent (C or above)**
• English GCSE or equivalent (C or above)**

  Criteria marked with an **, candidates will be asked to bring evidence of to their interview

• SALARY: £25,005 per annum

We reserve the right to close this vacancy early if a suitable candidate is found - so apply early. We will only be able to respond to applicants shortlisted for an interview. Candidates must have the right to work in the UK. No agencies, please.