Resource Planner

Vivid Housing; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A social housing organization is seeking a Resource Planner in Basingstoke. This full-time, permanent role involves scheduling repairs & maintenance, ensuring compliance with corporate standards. The ideal candidate will possess strong communication skills and experience in planning, alongside a focus on customer service. The position requires being in the office four days a week and offers various benefits including a generous pension and private medical insurance.

Benefits

26 days holiday (plus bank holidays)

Productivity-related bonus scheme

Generous contributory pension of 6%

Life assurance paid at x 3 annual salary

Private medical insurance

Qualifications

• Experience working in a busy, customer-focused role.
• Confident in the use of computer programs.
• Ability to troubleshoot problems with handheld devices.

Responsibilities

• Ensure effective scheduling of appointments for repairs & maintenance.
• Monitor diaries to utilize resources fully.
• Provide information for compliance monitoring.

Skills

Strong communication skills

Experience in planning or scheduling

Ability to learn new systems quickly

Polite yet assertive telephone manner

Experience in the social housing sector

Job description

Responsibilities

As Resource Planner, you'll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. You'll make sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.

You’ll provide a range of information to enable managers to monitor compliance with both corporate and legislative timelines and standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID's values, standards, policies and priorities.

Qualifications & Skills

As a resource planner, you'll monitor diaries to ensure that resources are fully utilised and liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You'll be confident in the use of computer programmes and be able to learn new systems quickly. This will help you to raise, close and amend jobs on the bespoke system and assist trades staff with troubleshooting problems they may experience with their hand‑held devices.

You'll have strong communication skills with a polite yet assertive telephone manner, confidence to deal with challenging customers, previous experience working in a similar planning or scheduling role, and will have experience working in a busy, customer focused role. You'll have awareness of or experience working in the social housing sector.

About the Role

We're VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re currently recruiting for a Resource Planner to join our team in Basingstoke. This is a full-time, permanent position working 37 hours per week. Due to the nature of this role, you’ll be in the office 4 days a week working alongside the rest of the planning team.

Benefits

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity‑related bonus scheme to enhance your take‑home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance