Resource Manager, Strategy, Risk and Transaction Advisory

HM Revenue & Customs (HMRC); Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work policy

London-based role

Job summary

Deloitte SR&T-A is seeking a Resource Manager in London to allocate staff to projects, manage scheduling, and optimise utilisation within the Resource Management team. You will liaise with senior leaders, line managers and industry teams to forecast demand and assign practitioners accordingly.

The role emphasises data integrity, stakeholder communications and delivering a highly professional resourcing service across the business unit, with flexible working arrangements supported by our

Qualifications

• Experience in a professional services environment with comparable resourcing roles.
• Evidence of skill mapping e.g. CVs to appropriate roles.
• Experience dealing with a wide range of people at different levels.
• Strong administrative and organisational skills.
• Logistics background.
• Proficient with Windows, Word, Excel and ideally PowerPoint.
• Proactive, creative problem solving in a high pressure environment.
• Numerate and well organised.
• Attention to detail and accuracy.
• Conscientious and diligent approach to work.
• Strong written and oral communication skills.
• Sensitivity to confidential information and risk management considerations.

Responsibilities

• Proactively engage senior leaders to understand evolving resource needs and translate them into assignments.
• Strategically assign practitioners to projects and communicate allocations clearly.
• Collaborate with RM Partners, HR and operations to improve service delivery and schedule accuracy.
• Become a subject matter expert in STAFFIT and champion its weekly utilisation.
• Maintain data integrity in STAFFIT and reflect current allocation status.
• Provide timely reports on resource availability and utilisation for leadership decisions.

Skills

Professional services experience

CV matching

Stakeholder management

Administrative & organisational skills

Logistics background

Windows/Word/Excel/PowerPoint

Problem solving

Numeracy

Attention to detail

Conscientiousness

Written & verbal communication

Confidential information handling

StaffIT scheduling system

Tools

STAFFIT

Job description

Job description

Connect to your Industry

This is your opportunity to join Deloitte SR&T-A Resource Management team.

As a Resource Manager, you will assume a pivotal role in the allocation of Business Unit staff to various projects and initiatives. You will manage the scheduling process to ensure optimal utilisation of staff, working closely with Business Leads, Operations Lead, project leaders, RM Business Partner and industry teams to understand current and future resource requirements to allocate appropriate resources whilst supporting SRTA and Business Unit people strategies.

You will serve as a trusted advisor, offering well-balanced and pragmatic guidance on resourcing solutions to stakeholders and practitioners. You will be responsible for the delivery of a highly professional resource management service to the business unit and broader SR&T-A business.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The objectives of the Resource Management team are to:

• Proactively engage with senior leadership, Partners, Directors, and Engagement Managers to understand their evolving resource needs, including staying informed about project extensions, new business wins, and potential changes in strategic direction, delivering innovative solutions for resource allocation challenges while ensuring fair consideration and transparent decision making.
• Strategically assign practitioners to assignments, considering client projects, internal initiatives, and proposals. Effectively communicate project assignments to practitioners, addressing any concerns and highlighting the value and growth opportunities, even if the assignment might not appear an ideal fit initially.
• Collaborate with RM Business Partner, Operations and wider SR&T-A to drive continuous improvement in service delivery effectiveness and efficiency, as well as schedule accuracy.
• Become a subject matter expert in STAFFIT, the resource management scheduling system, including its reporting functionalities. Actively champion the system's weekly utilisation to promote data accuracy and informed decision‑making across the team.
• Maintain overall data integrity and accuracy within STAFFIT, ensuring it reflects the current resource allocation status for all grades within Business Unit.
• Ensure regular and transparent communication with practitioners about potential project assignments and developmental opportunities, especially those requiring travel or significant time away from the office. Discuss potential impacts on work‑life balance and explore options to address individual needs and preferences.
• Work with broader HR teams and People leaders, to proactively address resourcing‑related matters to ensure a consistent and positive employee experience while providing valuable insights for performance management, recruitment, and people development.
• Provide comprehensive reports on resource availability and utilisation forecasts, providing timely and accurate insights to support leadership decision‑making.

Connect to your skills and professional experience

Essential Skills:

• Experience of working within a professional services environment, with previous comparable resourcing role ideally.
  • Evidence of skill matching e.g. CVs to appropriate roles.
  • Evidence of dealing with a wide range of people at different levels.
  • Evidence of strong administrative and organisations skills.
  • Logistics background.
• Computer literate, in particular a working knowledge of Windows, Word, Excel (and ideally Power point).
• Proactive and creative approach to problem solving in a high pressure and fluid business environment.
• Numerate and well organised.
• Attention to detail and able to spot inconsistencies/discrepancies.
• Conscientious and diligent approach to work.
• Strong written and oral communication skills.
• Appreciation of potentially sensitive/confidential information and how to deal with it both from a risk management and HR management point of view.

Connect to your business - Strategy, Risk & Transactions Advisory

In an ever‑evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future‑proof their business. Join us to make a positive difference.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Deloitte gives you lots of opportunities to hone your skills and an open‑door approach from the senior leadership makes it a great organisation to build your career with." - Deloitte employee

Our hybrid working policy

You’ll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world‑class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose‑driven culture at deloitte.co.uk/careers

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