Resort Porter

Eden Hotel Collection; Newton Abbot; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel group in Newton Abbot seeks a Resort Porter to provide the first warm welcome to guests. This role involves assisting with luggage, maintaining public areas, and offering information on hotel facilities. The ideal candidate will have excellent communication skills and a passion for delivering exceptional guest experiences. Join a collaborative culture that values feedback and wellbeing, with excellent benefits including enhanced leave and discounts.

Benefits

31 days annual leave, increasing with service

Monthly service charge/gratuities

Employee discounts across retailers

Access to wellbeing resources

Cycle to Work and Electric Vehicle Lease Scheme

Health plans and free parking

Apprenticeship and leadership programs

Qualifications

• Professional and knowledgeable with a focus on guest satisfaction.
• Highly attentive and friendly demeanor necessary.
• Confident in building relationships with guests and team.

Responsibilities

• Welcome guests and assist with luggage.
• Maintain cleanliness of public areas and entrances.
• Provide information on hotel facilities.

Skills

Strong communication

Interpersonal skills

Attention to detail

Customer service

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

**Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) byDevon Tourism**

What you’ll be doing?

As a Resort Porter, you’ll be the first friendly face our guests meet, offering a warm welcome and seamless service from the moment they arrive.

You’ll assist with luggage, escort guests to their rooms, and ensure our entrances and public areas are always immaculate. With a keen eye for detail, you’ll provide information on our facilities, help with transport or deliveries, and support the front desk and concierge team.

What you’ll need?

The successful candidate for this role will be professional, knowledgeable and dedicated to delivering first-class experiences to guests and hotel residents.

You will be highly attentive with strong communication and interpersonal skills and be confident building a relationship with guests and members of the hotel team. You will be friendly and enthusiastic with a drive to enhance quality service and in turn guest satisfaction.

What’s in it for you?

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
• Return to work financial support for those returning from maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

- An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;

- A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;

- A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

We are proud tobe members of the Hoteliers Charter and are committed to providing agreat place to work with our teams at the heart of all we do – we lead with a values led approach based onHeart, Honesty, Spirit and Team,which were written ‘by our people for our people’. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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