Resort Manager - Halkidiki

Jet2.com Limited; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading travel operator is seeking a Resort Manager to oversee Jet2holidays operations in Greece. This permanent role requires strong leadership and management skills, excellent stakeholder management, and the ability to handle operational disruptions. The ideal candidate will have senior management experience in the tour operator industry, proven team development skills, and effective communication ability, preferably with Greek language skills. This position offers a competitive salary, bonus scheme, and comprehensive benefits package.

Benefits

Monthly car allowance

Discretionary management bonus scheme

Generous benefits package

Qualifications

• Senior management experience in the tour operator or related industry.
• Proven experience in team development and performance management.
• Strong IT skills and ability to interpret data and MI.

Responsibilities

• Manage Jet2holidays operations at destinations.
• Oversee team performance and ensure service standards.
• Take responsibility for managing operational disruptions.

Skills

Stakeholder management

Team leadership

Interpretation of data

Effective communication

Job description

Join our Jet2holidays team as a Resort Manager! We have an exciting opportunity for an experienced, customer-focused people manager with a passion for travel to join us on a permanent contract basis, overseeing our Resort and Airports team (Team Leaders and Resort and Airport Representatives) and Jet2holidays operation in and around Halkidiki as well as Lesvos and Preveza.

What will you do in the role?

As a Resort Manager you’ll manage Jet2holidays operations at your destinations, overseeing team performance, ensuring service standards, managing budgets, and collaborating with local agents and UK stakeholders.

You will demonstrate effective leadership and take responsibility for managing all operational disruption, including in-destination crisis situations, flight programme delays, and customer escalations.

You will be based in Halkidiki but will have responsibility for multiple resorts, so travel to your destinations and other locations, including out Head Office in the UK, is an essential part of this role.

Other key responsibilities will include meeting KPIs and driving our brand values in your team to ensure we deliver our famous customer service to our Jet2holidays customers.

What will I need?

We are seeking a strong people manager who can display our values and lead by example.

• Senior management experience (tour operator or related industry preferred).
• Excellent stakeholder and leadership skills.
• Proven experience in team development & performance management, ideally managing remote teams.
• The ability to perform under pressure.
• Strong IT skills and the ability to interpret data and MI.
• The ability to make considered decisions in tight timeframes.
• Effective communication skills, ideally with Greek language skills.
• Full right to work documentation required for Greece.
• A full and valid driving licence and have your own car.
• You will be based in Halkidiki and must have the flexibility to travel to other destinations and to other locations.

What can we offer you?

• Excellent salary.
• Monthly car allowance.
• Discretionary management bonus scheme.
• Permanent, local employment contract.
• Generous benefits package including holiday entitlement, life assurance, discounts & referral bonuses.

Apply today to join the UK’s number One Tour Operator!