Resort Assistant

Champneys; Tring; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned wellness resort in the UK is seeking a Resort Assistant to enhance guest experiences by providing exceptional service and collaboration with departments. The role includes supporting department heads, ensuring pristine presentation, and offering guided tours. Candidates should be adaptable and possess strong communication skills. Benefits include wellness incentives, discounts, and a complimentary spa day after probation.

Benefits

Health, Wellness and Wellbeing incentives

Digital fitness programmes

Nutrition guides and recipes

Self‑Guided meditation

Wellbeing podcasts

Champneys experiences

Employee Assistance Programme

Discounted stays for friends and family

Complimentary Spa Day after probation

50% discount on Champneys products

Discounted membership to health clubs

Free parking

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work collaboratively across departments.
• Strong communication skills to interact with guests and team members.

Responsibilities

• Ensure immaculate presentation of all areas.
• Deliver impeccable service to guests.
• Support department heads with their operational needs.
• Provide guided tours of the resort.

Skills

Customer service

Collaboration

Adaptability

Job description

Resort Assistant

Champneys Tring

Contract: Full Time
Salary: £12.50 per hour, plus gratuities, and sales incentives.

This role is far reaching and provides significant impact to the efficiency of our business. Supporting all areas, you will rapidly develop and hone your skills. Within this role you will get a flavour for our business and be part of the team that ensures the very best guest experience. Working across multiple areas you will pre‑empt our guests' needs and be on hand to support them with their requests. If it is not a guest, you are supporting a key Head of Department in their mission to achieve the very best for their area of work.

Duties and responsibilities will include:

• Working with department heads to ensure immaculate presentation of all areas
• Providing impeccable customer service to all guests to ensure needs are met and exceeded.
• Working collaboratively with all departments within the resort to provide support where required.
• Providing guided tours of the resort to guests in order to provide a welcoming and relaxing experience from start to finish.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In‑house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.