Resolution Coordinator

Speedy Hire Plc; Newton-le-Willows; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire provider in the UK is seeking a friendly, proactive Resolution Coordinator to handle customer queries and disputes. The role involves communicating effectively with customers, collaborating with teams, and using problem-solving skills to ensure satisfaction. You will have the chance to make a real difference while enjoying comprehensive support and career development opportunities. This position promotes a positive work-life balance and offers a generous benefits package including holidays and discounts.

Benefits

26 days holiday + bank holidays

Life assurance

Company pension scheme

Canteen facilities

95% discount across the company brand

Training, development and career progression opportunities

Voluntary Health Cash Plan

Retail & lifestyle discounts

Cycle-to-work scheme

Employee Assistance Programme

Qualifications

• Genuine passion for customer service and relationship building.
• Ability to juggle multiple tasks while staying calm and organized.
• Collaborative approach and willingness to contribute to a positive team culture.
• Confidence to use your initiative and make decisions.
• Drive to spot opportunities that add value.

Responsibilities

• Communicate with customers via phone and email, building rapport and trust.
• Take ownership of customer disputes and see them through to resolution.
• Collaborate with internal teams to gather information and ensure seamless service.
• Use initiative and problem-solving skills to make confident decisions.
• Identify opportunities to support business growth.

Skills

Customer service

Problem-solving

Relationship building

Organizational skills

Initiative

Job description

Resolution Coordinator

Location: Haydock
Hours: 37.5 hours - Monday to Friday

At Speedy, we're proud to be the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services - everything for every job. But what truly sets us apart is our people. We work together, support one another and put our customers at the heart of everything we do.

We're now looking for a friendly, proactive and customer-focused Resolution Coordinator to join our team in Haydock. If you enjoy helping customers, building relationships and solving problems with a smile, this could be the perfect opportunity for you.

About the Role

As a Dispute Resolution Coordinator, you'll take ownership of customer queries from start to finish, working closely with colleagues across the Speedy network to ensure each case is handled efficiently, professionally and with excellent service.

Your day will include:

• Communicating with customers via phone and email, building strong rapport and trust.

• Taking full ownership of customer disputes and seeing them through to resolution.

• Collaborating with internal teams to gather information and ensure seamless service.

• Using your initiative and problem‑solving skills to make confident decisions.

• Identifying opportunities to support business growth.

• Playing an active part in delivering our ESG Strategy - Decade to Deliver.

This is a role where you can truly make a difference, both to customers and the team around you.

What You'll Need

• A genuine passion for customer service and relationship building.

• Ability to juggle multiple tasks while staying calm and organised.

• A collaborative approach and willingness to contribute to a positive team culture.

• Confidence to use your initiative and make decisions.

• Drive to spot opportunities that add value.

How We'll Support You

We want you to feel confident, supported and ready to succeed. That's why we provide:

• Full on‑the‑job training.

• Dedicated product and systems training teams.

• Ongoing development programmes tailored to your needs.

• Clear routes for progression - we're proud champions of internal promotion.

Whatever your goals, we'll help you achieve them.

Our Commitment to Work‑Life Balance

Speedy is proud to lead the industry with our Work Life Balance initiative. We're passionate about colleague wellbeing and creating healthy working patterns that support life inside and outside of work.

We offer a range of flexible options - talk to us about:

• Flexible start/finish times

• Shorter working days

• Term‑time hours

• Job sharing

• Hybrid arrangements (role dependent)

Your wellbeing matters, and we're here to support it.

What We Offer

You'll enjoy a wide range of benefits, including:

• 26 days holiday + bank holidays

• Life assurance

• Company pension scheme

• Canteen facilities

• 95% discount across the Speedy brand

• Training, development and career progression opportunities

• Voluntary Health Cash Plan

• My Staff Shop - retail & lifestyle discounts

• Green Commute Initiative - cycle‑to‑work scheme

• PAM Employee Assistance Programme - confidential wellbeing, legal and financial support

• Career Line of Sight - your clear route to growth within Speedy

Additional Information

• We may close this vacancy early if we receive high application volumes, so early application is encouraged.

• Some roles may require DBS, credit or security checks.

• Speedy is an equal opportunities employer, proud to champion diversity and inclusion in all forms.

• Proof of right to work in the UK is required before employment begins.

Learn more about our ESG governance and commitments here:
https://www.speedyservices.com/esg/governance