Resilience Officer

Mitie Cleaning & Hygiene Services; England; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Site-specific training

Professional development opportunities

Career progression within Mitie

MiDeals discounts

Job summary

Mitie Group plc. is seeking a Security Officer to join the Resilience Team, covering sites across Northwest and South Cumbria. You will protect people, property and assets, delivering high-quality security services in line with AI’s, policies and regulatory requirements.

You will receive site-specific training and, once SQEP, join a flexible resilience team providing operational support across sites. The role requires flexibility to be deployed at short notice, with opportunities for

Qualifications

• Strong communication and customer service skills.
• Ability to remain calm under pressure and respond effectively to incidents.
• Flexible and professional approach to working across multiple sites.

Responsibilities

• Deliver professional security services in accordance with AI’s, procedures and customer requirements.
• Ensure compliance with policy, UK legislation and industry regulations.
• Complete duties to a high standard while maintaining professionalism.
• Refresh knowledge of Assignment Instructions regularly.
• Maintain required certifications and competencies.
• Follow procedures in a structured, methodical manner.
• Support contract performance with excellent customer service.

Skills

Strong communication

Calm under pressure

Flexibility across sites

Job description

Better places, thriving communities.

Security Officer – Resilience Support

Locations

Northwest & South Cumbria (Cockermouth to Barrow-in-Furness)

Job Overview

We are looking for a professional, adaptable and customer-focused Security Officer to join our Resilience Team, supporting a portfolio of sites across Northwest and South Cumbria.

In this role, you will protect our customer’s people, property and assets by delivering high-quality security services in line with site Assignment Instructions (AI’s), company policies and regulatory requirements. You will play a key role in maintaining service excellence, supporting operational resilience and contributing to the continued success and retention of the contract.

You will receive comprehensive, site-specific training across multiple locations and, once assessed as a Suitably Qualified and Experienced Person (SQEP), you will become part of a flexible resilience team, providing operational support across all designated sites. This role requires flexibility and adaptability, as you may be deployed to any of our sites at short notice to support operational requirements.

This is an excellent opportunity for someone who is motivated, flexible and committed to continuous professional development within the security industry.

Key Responsibilities

Operations

• Deliver professional security services in accordance with Assignment Instructions (AI’s), company procedures and customer requirements.
• Ensure full compliance with company policies, UK legislation and industry regulations.
• Complete all site duties to a high standard, whilst always maintaining professionalism.
• Regularly refresh knowledge of Assignment Instructions.
• Maintain all required certifications, and competencies relevant to the role.
• Follow operational procedures accurately and work in a structured, methodical manner.
• Support contract performance by consistently delivering excellent customer service.

Training & Development

• Successfully complete all mandatory and site-specific training programmes.
• Undertake additional training and development as directed by the Security Management Team.
• Use technology and internal systems effectively to support operational requirements.
• Maintain continuous professional development and ensure all licences are renewed in advance of expiry dates.

Security & Health & Safety

• Remain vigilant to security threats, suspicious activity and changes within the working environment.
• Report all incidents, hazards and Health & Safety concerns promptly and appropriately.
• Respond professionally and calmly to incidents and challenging situations.
• Complete accurate incident reports and detailed notebook entries following any occurrence.
• Ensure all scheduled check calls are completed in line with Assignment Instructions.
• Use your own judgement to contact designated emergency contacts when required, ensuring appropriate escalation and timely communication in line with procedures.
• Demonstrate commitment, reliability and professionalism in support of both Mitie and the client.

Essential

What We're Looking For

• Full UK Driving Licence
• Ability to successfully obtain National Security Clearance
• Strong communication and customer service skills
• Flexible and professional approach to working across multiple sites
• Ability to remain calm under pressure and respond effectively to incidents

Desirable

• SIA License and/or CCTV Licence
• Experience working within high-security or multi-site environments

What We Offer

• Comprehensive site-specific training
• Ongoing professional development opportunities
• Opportunity to work across a diverse and dynamic portfolio of sites
• Supportive team environment
• Career progression within a leading security organisation

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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