Residential Support Worker

Action for Children; Telford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Paid leave (7+ weeks)

Wellbeing day

Professional training access

Flexible maternity/paternity/adoption

Employer life assurance (up to 5%)

Blue Light Card discounts

Job summary

Action for Children in Telford is seeking an experienced Residential Support Worker to create a safe, engaging daily environment for children and young people. You will support routines, personal care, activities and community involvement while building trusting relationships.

Ideal candidates will have a Level 3 Diploma in Residential Childcare or be willing to work toward it, with safeguarding training and a proactive, problem‑solving approach.

Qualifications

• Experience in residential care settings.
• safeguards training or willingness to complete training.
• Ability to communicate effectively with children and colleagues.

Responsibilities

• Lead case/care planning management, including assessing, reviewing and managing risk.
• Co‑ordinating responsibilities within the service, with multi agency and producing family information, including analysis and written reports.
• Supporting with taking part in fun activities, learn new skills and work towards independence
• Supporting with personal care, communication, administration of medication and clinical procedures

Skills

Residential care

Safeguarding

Communication skills

Problem solving

Education

Level 3 Diploma in Residential Childcare

Job description

Role

Residential Support Worker

Salary

£27,000 per annum

Location

Telford

Contract/Hours

Permanent/Full Time – 37 hours per week (including evenings, weekends and bank holidays)

Benefits

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• As part of our commitment to staff wellbeing, you’ll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

As an experienced Residential Support Worker, you’ll play a key hands‑on role in creating a safe, stable and engaging daily environment for children and young people.

You’ll support routines, personal care, activities and community involvement while building trusting relationships that help young people feel secure and valued.

Your experience allows you to confidently manage day‑to‑day responsibilities and respond calmly to challenges, contributing to a smooth‑running, supportive home. This role is ideal for someone who enjoys being actively involved and takes pride in making a meaningful difference.

What you do could make a difference

• Provide lead case/care planning management, including assessing, reviewing and managing risk.
• Co‑ordinating responsibilities within the service, with multi agency and producing family information, including analysis and written reports.
• Supporting with taking part in fun activities, learn new skills and work towards independence
• Supporting with personal care, communication, administration of medication and clinical procedures

Let’s talk about you

Are you resilient and have a positive approach to change and challenge? We are looking for someone with a ‘can do' attitude to join our team. Ideally you will have:

• Experience of working in a Residential care setting
• Level 3 Diploma in Residential Childcare (or recognised equivalent) is preferred but not essential but willingness to work towards it is
• Experience and training in safeguarding
• An innovative and creative approach to problem solving
• Knowledge of completing and updating & developing tailored care plans
• The ability to create a safe and fun environment for both staff and children in the home and in the community.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

About the Service

Acorn way is an exciting new residential care home providing accommodation and support for up to four children and young people aged 5 to 18 years with both physical and learning disabilities. Our aim is to create a caring and comfortable environment where each young person feels safe, valued, and supported to develop their life skills and achieve the best possible quality of life. The home currently provides care for one young person, with plans for a second to join us soon.

Our Commitment to Equity, Inclusion and Anti‑Racism

At Action for Children, we are committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we are taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under‑represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

We also encourage applications from men, who are under‑represented in our Children’s Services roles. We recognise that people hold multiple identities, and we value the richness this brings to our team.

Want to know more about Action for Children?

Find us on Linkedin, Facebook or YouTube to get to know us better.