Residential Support Worker

Action for Children; Shrewsbury; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

29 days annual leave + bank holidays

Pension with up to 7% matched employer

Staff discounts and Blue Light Card

Wellbeing Day paid annual

Free parking on site

Real Living Wage accredited

Job summary

Action for Children is seeking a Residential Support Worker (Shift Leader) in Shrewsbury. The role focuses on day-to-day care, personal needs, promoting independence, and engaging children in activities to support their well-being.

The post requires experience in care, strong communication with service users and families, and emotional resilience to handle challenging situations. A Level 3 Diploma in Residential Childcare is preferred, with support to complete if needed.

Qualifications

• Demonstrable experience of working in a care setting and developing positive relationships through trust.
• Application of a range of techniques to co-ordinate and communicate with service users and their families.
• Demonstrate a solution focused approach to address problems, individually and in a team setting.
• Demonstrate emotional resilience to respond to the challenging nature of the role.
• Possess a Level 3 Diploma in Residential Childcare (or recognised equivalent) or be prepared to complete this within 2 years of commencing employment.
• Experience in a trauma informed setting, residential short breaks, or children's services.

Responsibilities

• Support day-to-day care, including personal needs, promoting independence, and helping children engage in activities.
• Assist with transporting children to school, appointments, and family time, building positive relationships.
• Contribute to a fun, supportive atmosphere and maintain safeguarding practices.

Skills

Care experience

Communication

Emotional resilience

Positive attitude

Education

Level 3 Diploma in Residential Childcare

Job description

Role: Residential Support Worker (Shift Leader)

Salary:up to £27,000.00 per annum

Location: Shrewsbury

Contract/Hours:Permanent/Full time - 37 hours per week.

Hours are: Term time week days 7-10am 14.00-21.30 weekends 7/7.30-21.30 we also have odd shift on a Saturday 7-11am and Sunday 17.00-21.30

Benefits:

• 29 days annual leave plus bank holidays and options to buy or sell leave.
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7%matched employer contribution with included life assurance cover
• Staff discounts and Blue Light Card eligibility with 15,000 nationalretailersdiscounts
• We'reoffering a highly competitive rewards package, plus a comprehensive supervision and development programme to continue your professional development.
• We are a Real Living Wage accredited employer.
• Free parking on site
• As part of our commitment to staff wellbeing, you'll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

Why Action for Children?

We are one of the largest children's charities in the UK and have been making a difference to the lives of the UK’s vulnerable children for over 150 years.

Find out more about Action for Children here: Action for Children and on LinkedIn, Facebook or YouTube to get to know us better.

The difference is what you do. You can learn more about why we do it, by checking outour 'Driven by Love' video.

About the Service

Sycamore House is a welcoming, homely residential care home supporting children and young people aged of 5-18 with physical and learning disabilities.

Our four-bedroom home provides a safe, nurturing environment where each young person's interest routines and passions are celebrated.

A bit about the role

As a Residential Support Worker (Shift Leader), you'll support day-to-day care, including personal needs, promoting independence, and helping children engage in activities that inspire them - whether that's exploring nature, crafting, or gaming. You'll also assist with transporting children to school, appointments, and family time, building positive relationships and contributing to a fun, supportive atmosphere.

We're looking for someone with experience working with children (residential care experience preferred but not essential) who is enthusiastic, reliable, and willing to learn. This is a unique opportunity to make a real difference in a small, close-knit home where your skills and passions can help our children thrive.

Howyou’llhelp tocreate brighter futures

• Working towards identified outcomes and goals to give them a positive future.
• Helping them in all aspects of their daily lives (including personal care) and supporting their health and happiness, helping them to work towards identified outcomes and goals.
• Helping to promote independence.
• Maintaining safeguarding practices within the service.

Let's talk about you.

Are you resilient and have a positive approach to change and challenge? We are looking for someone with a 'can do' attitude to join our team. Ideally you will have:

• Demonstrable experience of working in a care setting and developing positive relationships through trust.
• Application of a range of techniques to co-ordinate and communicate with service users and their families.
• Demonstrate a solution focused approach to address problems, individually and in a team setting.
• Demonstrate emotional resilience to respond to the challenging nature of the role.
• Possess a Level 3 Diploma in Residential Childcare (or recognised equivalent) or if you do not possess this you must be prepared to complete this within2 years of commencing employment with us, full support will be provided.
• Experience in a trauma informed setting, residential short breaks, or children's services.

What We Offer

• Full training and ongoing support.
• A highly rewarding role whereyou'll see the impact of your work every day.
• The chance to be part of a dedicated, values-driven team.
• Opportunities for professional growth and development.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you'll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn't. So as long as children need us, we'll be here.

Will you join us?

Diversity, equality, and inclusion

At Action for Children, we’re committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we’re taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under-represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

We also encourage applications from men, who are under-represented in our Children's Services roles. We recognise that people hold multiple identities, and we value the richness this brings to our team.

Job Description

See below for further information about working with us:

Afc Commitment Statement

Make a Difference - A Career in Residential Services