Residential Services Manager

Rendall & Rittner; Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading property management company in London is seeking a Resident Services Manager to oversee the front-of-house operations and deliver exceptional resident experiences. The successful candidate will manage a dedicated team, coordinate services, and ensure high standards of property management. This role offers a competitive salary, career growth, and various employee perks. Ideal for those passionate about property management and customer service.

Benefits

Fully funded training programs

Discretionary bonuses

Pension plan

Employee Assistance Programs

Qualifications

• Experience in managing front-of-house teams in a property management setting.
• Strong communication skills and a customer-oriented approach.
• Ability to handle multiple tasks and coordinate effectively.

Responsibilities

• Manage and coordinate the front-of-house team.
• Act as a liaison between residents and management.
• Ensure the development is maintained to high standards.
• Manage contractor services and maintain compliance.
• Track service requests and manage resident relationships.

Skills

Team management

Customer service

Communication

Problem solving

Job description

Share this vacancy : Ref21391 Location 375 Kensington High Street - Management Suite, 381 Kensington High Street, London, W14 8QA Employment type Full-Time Working pattern Monday to Friday 0830 – 1700 Salary 38000 - 40000 Department Front of House Region Central London Closing date 05 / 01 / 2026 Description

Exciting Opportunity Alert! Join Rendall & Rittner as a Resident Services Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Resident Services Manager. This is an incredible career opportunity with a fantastic package.

Position

Resident Services Manager

Location

375 Kensington High Street, London, W14 8QA

Working Hours

Monday – Friday 0830 - 1700

Salary

£38,000 - £40,000 per annum (depending on experience)

Contract

A permanent position that offers stability and room for growth.

Why Rendall & Rittner

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off

Enjoy 20 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details

This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking.

Key Responsibilities and Requirements

• Manage and coordinate the front-of-house team, ensuring effective delegation and delivery of day-to-day concierge services. Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
• Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
• Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
• Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
• Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
• Track and complete service requests, manage stock levels, and raise purchase requests as required.
• Carry out daily estate inspections and report defects, security issues and health and safety concerns.
• Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
• Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
• Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
• To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
• Monitor contractors working within the common areas, ensuring they log in / out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.

How to Apply

Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!