Residential Scheme Manager (Live‑in) – Community & Safety Lead

Home Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A supportive housing organization is looking for a Scheme Manager in London to oversee a retirement community. The role involves ensuring safety, engaging with residents, and managing communal areas. Candidates should have a passion for customer service, knowledge of social issues affecting older people, and strong administrative skills. The position offers a salary of £27,082 per annum along with various perks and a supportive team environment.

Benefits

34 days leave including bank holidays

Health cash plan

Pension scheme with life insurance

High street discounts

Volunteering days

Career growth opportunities

Qualifications

• Passion for providing excellent customer service and building relationships.
• Knowledge of the health and social issues affecting older people.
• Experience in safeguarding and risk assessments.
• Able to work collaboratively with partners.
• Strong administrative skills for managing accounts and budgets.
• Self-starter with the ability to work alone and make decisions.

Responsibilities

• Manage the scheme to ensure safety and customer support.
• Engage with customers and respond to their needs.
• Ensure communal areas are clean and welcoming.
• Work with contractors for repairs and maintenance.
• Signpost customers to relevant services.
• Support sales when new properties become available.

Skills

Customer service

Relationship building

Knowledge of health and social issues

Administrative skills

Ability to work independently

Job description

A supportive housing organization is looking for a Scheme Manager in London to oversee a retirement community. The role involves ensuring safety, engaging with residents, and managing communal areas. Candidates should have a passion for customer service, knowledge of social issues affecting older people, and strong administrative skills. The position offers a salary of £27,082 per annum along with various perks and a supportive team environment.