Residential Property Manager - FTC Urban The Crown Estate, 1 St James Market

The Crown Estate; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading property management company is seeking a Residential Property Manager to oversee a portfolio of high-end residential properties in Central London. The role focuses on delivering exceptional living experiences, maintaining operational efficiency, and ensuring compliance with health and safety standards. Ideal candidates will have at least 2 years of experience in residential property management, strong communication skills, and a proactive approach to maintenance. Competitive salary, benefits, and 28 days of holiday offered.

Benefits

Competitive salary

Pension

Performance-related bonus

Flexible working

Private healthcare

28 days holiday with option to buy more

Qualifications

• At least 2 years of experience managing a residential property portfolio.
• Ability to build trust and rapport with clients.
• Strong approach to proactive maintenance management.

Responsibilities

• Manage diverse tenancy types and maintain tenant relationships.
• Oversee maintenance and compliance with health and safety requirements.
• Handle end-of-tenancy matters and manage utility recharging.

Skills

Residential property management experience

Excellent communication skills

Commercial awareness

Knowledge of tenancy agreements

Organizational skills

Education

ARLA qualification

Tools

Property management software

Job description

Advert Close Date

31st December 2025

Residential Property Manager - Fixed term contract untilNovember 2026 Purpose of Role

As a Residential Property Manager, you will expertly manage a portfolio of high-end residential properties in Central London. Your focus will be on delivering exceptional living experiences for tenants while maintaining operational efficiency and upholding the highest standards in property management.

Context of Opportunity / Main Accountabilities

• Manage a diverse mix of tenancy types, including Assured Shorthold Tenancies (ASTs), contractual, regulated, and handbook-governed tenancies
• Welcome tenants and build positive relationships from the start of their tenancy
• Oversee both reactive and proactive maintenance, ensuring timely and cost-effective solutions
• Handle complaints and resolve issues efficiently
• Ensure compliance with health and safety requirements (EPC, EICR, PAT testing, gas safety, etc.)
• Manage works: obtain quotes, liaise with contractors, sign off completed jobs
• Prepare void units for marketing and re-letting, conduct weekly inspections during vacant periods
• Arrange access for inspections and works, maintain accurate records
• Collaborate with the credit control team to ensure prompt rent payments and manage arrears
• Handle end-of-tenancy matters, including eviction notices and deposit negotiations
• Process invoices and challenge quotes where necessary
• Manage utility recharging and work closely with utilities consultants
• Lead small-scale property projects to maximise yield and collaborate on larger initiatives
• Work closely with block management and facilities teams to keep tenants informed and maintain shared amenities
• Act as the main point of contact for all tenant enquiries
• Occasionally take out-of-hours emergency calls and attend meetings as required
• Collaborate internally across the division and maintain effective file management

Most Important Skills-Based Requirements

• Solid experience in residential property management, with at least 2 years managing a property portfolio
• Excellent communication and client relationship skills, with the ability to build trust and rapport
• Strong commercial awareness and understanding of the business side of property management
• Familiarity with tenancy agreements, maintenance, and tenant relations
• Experience with property management software (beneficial)
• ARLA qualification (advantageous but not mandatory)
• Ability to manage various tenancy types and stay informed about industry trends
• Proactive approach to maintenance management and service delivery
• Strong organisational skills and attention to detail

We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone. If you're passionate about property management and ready to make a positive impact, we'd love to hear from you.

Our Offering / benefits

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Disability Disclaimer

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK ().

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on