Residential Property Manager

Knight Frank; West Carr; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A leading property management company in the UK is seeking a Residential Property Manager to oversee a diverse portfolio of high-end residential properties in Central London. The ideal candidate will have at least 2 years of experience in property management, strong communication skills, and a proactive approach to maintenance. Benefits include a competitive salary between £32,000 and £36,000, hybrid working options, and additional perks that support a work-life balance.

Benefits

Competitive salary range

Pension scheme

Performance-related bonus

Shopping discounts in the West End

Private healthcare

Life and critical illness cover

28 days holiday with the option to buy more

Supportive work-life balance culture

Qualifications

• At least 2 years’ experience in residential property management with a well-defined property portfolio.
• Excellent communication and client-relationship skills, with the ability to build trust and rapport.
• Proactive approach to maintenance management and service delivery.

Responsibilities

• Manage a diverse mix of tenancy types including various tenancy agreements.
• Oversee maintenance and ensure compliance with health and safety requirements.
• Handle complaints and effectively resolve tenant issues.

Skills

Communication skills

Client-relationship management

Organizational skills

Proactive maintenance management

Tools

Property management software

Job description

Overview

As a Residential Property Manager, you will expertly manage a portfolio of high‑end residential properties in Central London. Your focus will be on delivering exceptional living experiences for tenants while maintaining operational efficiency and upholding the highest standards in property management.

Key Accountabilities

• Manage a diverse mix of tenancy types, including Assured Shorthold Tenancies (ASTs), contractual, regulated, and handbook‑governed tenancies.
• Welcome new tenants and build positive relationships from the start of their tenancy.
• Oversee both reactive and proactive maintenance, ensuring timely and cost‑effective solutions.
• Handle complaints and resolve issues efficiently.
• Ensure compliance with health and safety requirements such as EPC, EICR, PAT testing, and gas safety.
• Manage works: obtain quotes, liaise with contractors, and sign off completed jobs.
• Prepare void units for marketing and re‑letting, and conduct weekly inspections during vacant periods.
• Arrange access for inspections and works while maintaining accurate records.
• Collaborate with the credit control team to ensure prompt rent payments and manage arrears.
• Handle end‑of‑tenancy matters, including eviction notices and deposit negotiations.
• Process invoices and challenge quotes where necessary.
• Manage utility recharging and work closely with utilities consultants.
• Lead small‑scale property projects to maximise yield and collaborate on larger initiatives.
• Work closely with block management and facilities teams to keep tenants informed and maintain shared amenities.
• Act as the main point of contact for all tenant enquiries.
• Occasionally take out‑of‑hours emergency calls and attend meetings as required.
• Maintain effective file management and support internal collaboration across the division.

Qualifications

• At least 2 years’ experience in residential property management with a well‑defined property portfolio.
• Excellent communication and client‑relationship skills, with the ability to build trust and rapport.
• Strong commercial awareness and understanding of the business side of property management.
• Familiarity with tenancy agreements, maintenance, and tenant relations.
• Experience with property management software (beneficial).
• ARLA qualification (advantageous but not mandatory).
• Ability to manage various tenancy types and stay informed about industry trends.
• Proactive approach to maintenance management and service delivery.
• Strong organisational skills and keen attention to detail.

Benefits

• Competitive salary (approximately £32,000–£36,000).
• Pension scheme and performance‑related bonus.
• Flexible working arrangements, including hybrid and fully remote options.
• Additional perks such as market‑leading family policies, shopping discounts in the West End, private healthcare, life and critical illness cover, and 28 days holiday with the option to buy more.
• Supportive work‑life balance culture and a disability‑confident environment.