Residential Loss Adjuster – Field Claims Expert

Aviva; Bath; Hybrid; GBP 40,000; Full time

Job summary

A leading insurance company in Bath is seeking a Loss Adjuster to deliver exceptional customer service while managing household claims. You will collaborate with the Home Project Manager team to assess liability and build detailed work scopes. Ideal candidates will have strong communication skills and expertise in property insurance. The role offers a competitive salary of circa £40,000, along with generous benefits such as a pension scheme and flexible working options.

Benefits

Starting salary circa £40000

Bonus opportunity - 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Up to £1,200 of free Aviva shares per year

Paid volunteering days

Flexible working options

Qualifications

• Strong client relations with exceptional communication skills.
• Experience in the Residential property insurance sector.
• Hands-on experience using claims management software.

Responsibilities

• Visit customers to assess liability for household claims.
• Collaborate to build work scopes and validate claims.
• Records evidence and makes liability decisions.

Skills

Exceptional empathy and communication skills

In-depth expertise in Residential property insurance

Advanced technical knowledge in building pathology

Proficient in claims scoping and management software

Comprehensive understanding of Flood, EOW, and Fire damage management

Tools

Symbility

Exactaware

Job description

A leading insurance company in Bath is seeking a Loss Adjuster to deliver exceptional customer service while managing household claims. You will collaborate with the Home Project Manager team to assess liability and build detailed work scopes. Ideal candidates will have strong communication skills and expertise in property insurance. The role offers a competitive salary of circa £40,000, along with generous benefits such as a pension scheme and flexible working options.