Residential Lettings Negotiator

The People Pod; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading letting agency is seeking a Resident Lettings Executive in Alderley Edge. The role involves managing inquiries, handling bookings, and supporting an international customer base. Ideal candidates will have experience in lettings or sales and be able to communicate effectively. This full-time position offers excellent training and a path for career growth, with flexible shifts and potential for uncapped earnings.

Benefits

Clear career path

Excellent training and development

Modern team culture

Qualifications

• Experience in lettings, estate agency, consultative sales, or telesales.
• Confident communicator with strong written and spoken skills.
• Organised and motivated by achieving targets.

Responsibilities

• Manage inbound enquiries via phone, email, and messaging platforms.
• Handle remote bookings for UK and international customers.
• Create rebooking opportunities using social media engagement.

Skills

Lettings experience

Customer service skills

Sales skills

Communication skills

Organizational skills

Job description

Are you a confident, people-focused sales professional who loves closing deals, building relationships and delivering exceptional customer experience? Whether you come from lettings, estate agency, consultative sales, telesales or face-to-face customer engagement, this could be the perfect next step.

We're looking for a Resident Lettings Executive to join a fast-paced, high-growth team supporting the letting of premium residential/student apartments across the UK.

This is an exciting opportunity for someone who wants a stable career, great earning potential, full training, and the chance to work with an international customer base.

The Role

You'll be part of a central sales team responsible for filling high-quality accommodation and achieving 100% occupancy for the upcoming academic year. You'll handle warm leads, support prospective residents, and help guide them through the booking journey.

This is a role for someone who thrives in phone-based sales, enjoys building rapport quickly, and knows how to convert enquiries into confirmed bookings.

What You'll Be Doing

• Managing inbound enquiries via phone, email, WhatsApp, WeChat and other messaging platforms
• Handling remote bookings for UK and international customers
• Creating rebooking & referral opportunities using strong customer relationships and social media engagement (TikTok, Instagram, WeChat, Red)
• Scheduling viewings with on-site residence teams nationwide
• Following up every lead to maximise conversion and hit lettings targets
• Supporting brand awareness and providing a first-class customer experience
• Reporting on daily/weekly activity, conversions and lettings performance

What We're Looking For

• Experience in Lettings, Estate Agency, Consultative Sales, Telesales, Customer Service or Promotions
• Confident communicator with strong written and spoken skills
• Organised, proactive and motivated by achieving targets & earning commission
• Able to build rapport quickly with customers from the UK and overseas
• Additional languages are a bonus but not essential
• Personable, professional, reliable and committed to delivering results

This is a full-time role based in Alderley Edge, with some flexible shifts to support international markets. Occasional Saturdays/bank holidays may be required (with time off in lieu). One WFH day per week available.

Why Apply?

• Clear career path in a fast-growing sector
• Excellent training and development
• Exposure to an international B2C sales environment
• Strong OTE with uncapped potential
• Modern, energetic, supportive team culture

*Due to expected large volume of applicants, unfortunately we will not be able to reply to every candidate*