Residential & Commercial Block Manager

Sansom Recruitment; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A property management company in Central London seeks an experienced Block Manager to oversee a portfolio of residential and commercial properties. Responsibilities include managing property maintenance, financial accounts, and ensuring compliance with legislation. The ideal candidate has over 3 years of block management experience and strong communication skills. This role presents an opportunity to work with diverse properties and clients in a dynamic environment.

Qualifications

• Minimum 3 years' experience in residential and/or commercial block management.
• Strong understanding of service charge structures.
• Proven ability to manage multiple stakeholders.

Responsibilities

• Manage a portfolio of residential and commercial buildings.
• Coordinate repairs and maintenance with contractors.
• Oversee insurance renewals and compliance documentation.

Skills

Residential and/or commercial block management experience

Understanding of landlord and tenant law

Strong organisational skills

Excellent communication skills

Negotiation skills

Proficiency in property management software

Education

Membership of IRPM or RICS qualification

Tools

Property management software (e.g. Qube, MRI)

Job description

About the Role

We are seeking an experienced Block Manager to oversee a portfolio of residential and mixed‑use commercial properties in Central London. The successful candidate will be responsible for delivering a high‑quality management service to clients, leaseholders, and tenants, ensuring properties are maintained to the highest standards while achieving operational efficiency and compliance with all relevant legislation.

Key Responsibilities

Property & Block Management

• Manage a portfolio of residential and commercial buildings across Central London.
• Conduct regular site inspections to ensure standards of maintenance, safety, and presentation are upheld.
• Coordinate repairs, maintenance, and refurbishment works with approved contractors.
• Prepare and manage annual service charge budgets, forecasts, and expenditure reports.
• Oversee insurance renewals, claims, and compliance documentation for each property.
• Ensure compliance with statutory requirements, including health and safety, fire risk assessments, and landlord obligations.

Client & Leaseholder Relations

• Act as the main point of contact for freeholders, leaseholders, and commercial tenants.
• Attend residents' meetings, AGMs, and client board meetings as required.
• Provide professional advice on lease terms, covenants, and property management matters.
• Resolve disputes and handle complaints efficiently and professionally.

Financial Management

• Prepare, monitor, and reconcile service charge accounts in collaboration with the finance team.
• Approve and code supplier invoices within budget parameters.
• Manage arrears collection and enforce credit control procedures.

Compliance & Health & Safety

• Maintain up-to-date records and ensure compliance with all RICS, ARMA, and statutory standards.
• Liaise with surveyors, solicitors, and local authorities where required.
• Keep abreast of changes in property legislation and best practice.

Skills & Experience Required

• Minimum 3 years' experience in residential and/or commercial block management (London portfolio preferred).
• Strong understanding of landlord and tenant law, leases, and service charge structures.
• Proven ability to manage multiple stakeholders and complex properties.
• Excellent organisational, communication, and negotiation skills.
• Competent in property management software (e.g. Qube, MRI, or similar).
• Membership of IRPM (Associate or Member) and/or RICS qualification desirable.

Personal Attributes

• Proactive and solution‑oriented approach.
• Exceptional attention to detail and accountability.
• Strong interpersonal skills and professional presence.
• Capable of handling high‑value assets and discerning clientele.