Resident Wellbeing & Housing Scheme Manager

Sanctuary Group; Worcester; On-site; GBP 16,000 - 18,000; Full time

Job summary

A leading housing provider in Worcester is seeking a Scheme Manager to promote resident well-being and independence while ensuring high-quality housing management services. The ideal candidate will have a background in supporting older residents and skills in problem-solving and stakeholder management. Benefits include generous leave, a pension scheme, and a detailed employee support system, aiming for fairness and inclusion within the workplace.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Employee discounts

Wellbeing support and tools

Qualifications

• Experience working with older people in a support capacity.
• Ability to interpret and maintain computerised information.
• Working knowledge of key resident services.

Responsibilities

• Promote resident involvement and provide information on community services.
• Meet legislative and regulatory requirements for housing services.
• Effectively manage relationships with stakeholders and service providers.
• Coordinate the delivery of local services according to Group standards.
• Resolve problems and complaints to deliver high-quality customer service.

Skills

Numeracy

Literacy

Problem solving

Understanding of individual needs

Confidential information handling

Education

GCSE Grade C or above in English and Maths

Job description

A leading housing provider in Worcester is seeking a Scheme Manager to promote resident well-being and independence while ensuring high-quality housing management services. The ideal candidate will have a background in supporting older residents and skills in problem-solving and stakeholder management. Benefits include generous leave, a pension scheme, and a detailed employee support system, aiming for fairness and inclusion within the workplace.