Resident Services Operational Manager - Leasehold

Pertemps; Hounslow; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading staffing agency in the UK seeks a Resident Services Operational Manager to oversee housing operations in North West London. The ideal candidate will lead service delivery, promote resident engagement, and manage performance, with a flexible approach to working hours. A relevant qualification and driving licence are essential for this temporary position, which offers a competitive pay rate of £32.45 per hour.

Qualifications

• Full UK driving licence and access to a vehicle required.
• Ability to work evenings when necessary.
• Experience in housing leadership preferred.

Responsibilities

• Lead housing and estate operations for quality service.
• Drive service improvements and address escalated complaints.
• Oversee leasehold services and protect council assets.

Skills

Full UK driving licence

Flexible approach

Confident IT skills (Microsoft Word & Excel)

Education

Relevant housing or leadership qualification

Job description

Job Title: Resident Services Operational Manager

Location: North West London

Contract Type: Temporary (3 months ongoing)

Working Hours: Monday – Friday, 09:00 – 17:00

Work Arrangement: Hybrid working

Pay: £32.45 per hour Umbrella

Key Responsibilities

• Lead housing and estate operations, ensuring quality service delivery for all residents
• Promote resident engagement to strengthen community cohesion
• Manage income collection, arrears reduction, and housing enforcement
• Work closely with partners, including police to tackle ASB and safeguard vulnerable residents
• Oversee leasehold and Right to Buy services, protecting council assets
• Drive continual service improvements, handle complex cases, and manage escalated complaints
• Monitor performance and support the delivery of resident participation strategies

Requirements

• Full UK driving licence and access to a vehicle
• Flexible approach — ability to work evenings when required
• Comfortable with hybrid working and hot‑desking arrangements
• Relevant housing or leadership qualification (or equivalent experience)
• IRPM/CIH membership (or working towards) desirable
• Confident IT skills, including Microsoft Word & Excel

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.