Resident Services Operational Manager - Leasehold

Vox Network Consultants; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading consultancy firm is seeking a Resident Services Operational Manager to lead housing and estate operations in North West London. The role involves ensuring quality service delivery, promoting resident engagement, and managing income collection. Candidates need a relevant housing qualification, flexibility to work evenings, and IT proficiency in Microsoft Word and Excel. This position offers a hybrid working model with a pay rate of £32.45 per hour.

Qualifications

• Full UK driving licence and access to a vehicle.
• Ability to work evenings when required.
• Comfortable with hybrid working and hot-desking.

Responsibilities

• Lead housing and estate operations ensuring quality service delivery.
• Promote resident engagement to strengthen community cohesion.
• Manage income collection, arrears reduction, and housing enforcement.
• Oversee leasehold and Right to Buy services protecting council assets.

Skills

Flexible approach

Confident IT skills

Community engagement

Education

Relevant housing or leadership qualification

IRPM/CIH membership (or working towards)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Resident Services Operational Manager

Location: North West London

Contract Type: Temporary (3 months ongoing)

Working Hours: Monday - Friday, 09:00 - 17:00

Work Arrangement: Hybrid working

Pay: £32.45 per hour Umbrella

Key Responsibilities

• Lead housing and estate operations, ensuring quality service delivery for all residents
• Promote resident engagement to strengthen community cohesion
• Manage income collection, arrears reduction, and housing enforcement
• Work closely with partners, including police, to tackle ASB and safeguard vulnerable residents
• Oversee leasehold and Right to Buy services, protecting council assets
• Drive continual service improvements, handle complex cases, and manage escalated complaints
• Monitor performance and support the delivery of resident participation strategies

Requirements

• Full UK driving licence and access to a vehicle
• Flexible approach — ability to work evenings when required
• Comfortable with hybrid working and hot-desking arrangements
• Relevant housing or leadership qualification (or equivalent experience)
• IRPM/CIH membership (or working towards) desirable
• Confident IT skills, including Microsoft Word & Excel

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email