Resident Services Manager - Midlands - £32760 + Bonus + Car Allowance

Deverell Smith Recruitment Ltd; Rugby; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading residential property firm in the Midlands is looking for a Resident Services Manager to oversee development operations and ensure exceptional care for residents. The role requires managing tenancy processes, customer service, and compliance with safety standards. Ideal candidates should have a background in residential property management and hold a full UK driving licence. The position offers a competitive salary, car allowance, and performance bonus.

Benefits

£4,000 annual car allowance

Up to £4,500 performance-related bonus

Opportunity for professional growth

Qualifications

• Background in residential property, lettings, or estates management.
• Knowledge of tenancy processes, including inventories and compliance.
• Holds a full UK driving licence and has access to a personal vehicle.

Responsibilities

• Deliver a consistently high level of customer service to all residents.
• Manage lettings, viewings, tenancy agreements, check-ins, and check-outs.
• Coordinate planned and reactive maintenance to ensure timely and quality completion.
• Ensure compliance with statutory, safety, and contractual obligations.
• Lead resident engagement initiatives and communications.

Skills

Organisational skills

Communication skills

Problem-solving skills

Customer service

Relationship-building

Tools

Property management systems

Job description

🌟 Resident Services Manager - Midlands

📍 Location: Midlands (Regional)
💷 Salary: £32,760 + £4,000 car allowance + up to £4,500 annual bonus
💼 Type: Full-time | Permanent
🚗 Driving licence and own vehicle required

About the Opportunity

We're partnering with a well-established, private equity-backed residential property company in the Build-to-Rent single-family housing sector. With a portfolio of over 1,700 suburban rental homes and bold plans to quadruple in size within the next five years, this organisation is on an exciting growth journey.

The business specialises in creating, acquiring, and managing high-quality suburban communities, designed to provide long-term rental homes and thriving neighbourhoods. With strong financial backing and a people-first approach, this is a fantastic time to join a growing team that's reshaping how families rent and live.

The Role

As a Resident Services Manager, you'll take full ownership of your development, ensuring both the homes and residents receive exceptional care and attention. You'll manage all aspects of property, tenancy, and estate operations, acting as the primary point of contact for residents and local partners.

From lettings and inspections to maintenance coordination and community engagement, you'll play a central role in creating safe, well-maintained, and welcoming places people love to call home.

Key Responsibilities

• Deliver a consistently high level of customer service to all residents.
• Manage lettings, viewings, tenancy agreements, check-ins, and check-outs.
• Coordinate planned and reactive maintenance to ensure timely and quality completion.
• Ensure compliance with statutory, safety, and contractual obligations.
• Lead resident engagement initiatives, communications, and events.
• Support the mobilisation and handover of new developments.
• Conduct regular site inspections and estate walkovers to maintain high standards.
• Work to retain residents and reduce churn through proactive relationship management.
• Build strong links with contractors, community partners, and local authorities.

About You

We're looking for a confident and motivated individual with a passion for property and people. You'll combine strong organisational skills with a genuine commitment to delivering excellent service.

Essential experience and qualities:

• Background in residential property, lettings, or estates management.
• Knowledge of tenancy processes, including inventories and compliance.
• Highly organised with excellent communication and problem-solving skills.
• IT literate, confident using property management systems and databases.
• Holds a full UK driving licence and has access to a personal vehicle.

Personal attributes:

• Proactive, professional, and approachable.
• Calm under pressure with strong conflict‑resolution abilities.
• Detail‑oriented with a drive for continuous improvement.
• A natural relationship‑builder who takes ownership and pride in their work.

What's on Offer

• Competitive salary of £32,760
• £4,000 annual car allowance
• Up to £4,500 performance‑related bonus
• Opportunity to join a rapidly expanding, forward‑thinking housing provider.
• A role that combines independence, variety, and genuine community impact.
• Supportive environment with real scope for professional growth.

🕓 If you're ready to make a difference in residents' lives and take ownership of your own portfolio, we'd love to hear from you.
Apply today to become a Resident Services Manager and be part of a fast‑growing team shaping the future of quality rental living across the UK.