Resident Services Associate

FPMR Ltd; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property management company in the City Of London is seeking a Resident Service Advisor to enhance the Front of House experience. The ideal candidate will bring a proactive, team-first mindset and excellent communication skills. Responsibilities include creating a welcoming environment and ensuring smooth operations. Applicants should have experience in a residential setting and strong multitasking abilities. This position involves a 40-hour work week on a rotational basis.

Qualifications

• Experience in hotels, co-living, serviced apartments, or student accommodation.
• Previous work in a residential setting.
• Intermediate computer literacy, including booking and administrative systems.
• Accountability and independence in handling tasks.
• Excellent communication skills and a professional manner.
• Confidence when handling sensitive situations.

Responsibilities

• Create a welcoming and memorable experience for guests.
• Ensure smooth operations of the Front of House.

Skills

Attention to detail

Communication skills

Multitasking

Organizational skills

Organisational skills

Calm under pressure

Excellent communication skills

Job description

We are looking for a Resident Service Advisor to become a key member of the Front of House team on our Build to Rent site. We are looking for an individual who can create a welcoming and memorable experience from arrival to departure with your main focus ensuring the smooth running of the Front of House.

About You

• Exceptional attention to detail and a proactive, team-first mindset.
• Friendly, open communication style and a genuine passion for people.
• Strong multitasking and organisational skills, with the ability to stay calm under pressure.

Requirements

• Previous experience in hotels, co-living, serviced apartments, or student accommodation.
• Must have worked in a residential setting
• Intermediate computer literacy, including booking and administrative systems.
• Accountability, independence, and enthusiasm to learn and develop.
• Excellent communication skills and a professional, approachable manner.
• Confidence and discretion when handling sensitive or complex situations.

The role requires working 40 hours Monday to Friday on a rotation basis either 8-5 or 11-8. If you feel this might be the next step in your career than reach out and apply today.