Resident Services Assistant

Cobalt Consulting (UK) Ltd; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property management company in Sheffield is seeking a Resident Services Associate to provide exceptional customer service. The successful candidate will engage with residents, support property operations, and promote a vibrant community atmosphere. Ideal for those with hospitality experience looking to transition to residential property management.

Qualifications

• Experience in hospitality, hotels, tourism, or customer service.
• Strong communication and interpersonal skills.
• Well-presented and reliable team player.
• Awareness of Health & Safety standards.

Responsibilities

• Welcoming residents and visitors professionally.
• Assisting with queries and maintenance requests.
• Supporting property management activities.
• Building relationships with residents and partners.
• Delivering customer service aligned with company values.

Skills

Customer service

Strong communication skills

Interpersonal skills

Problem-solving

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in roles where creating a welcoming environment makes a real difference? If so, this could be the perfect opportunity for you.

We are seeking a Resident Services Associate to join our team in Sheffield. This role sits at the heart of our residential property development, where you'll be the first point of contact for our residents. You will help create a positive living experience by supporting day-to-day needs, ensuring smooth property operations, and promoting a vibrant community feel.

What you'll be doing:

• Welcoming residents and visitors, providing a professional and approachable front-of-house service.

• Assisting residents with queries, maintenance requests, and everyday needs, ensuring a hassle-free rental experience.

• Supporting property management activities to maintain the highest standards across the development.

• Building positive, long-lasting relationships with residents, local partners, and colleagues.

• Delivering services aligned with our values: Respond, Communicate, Personalise, Care, and Respect.

What we're looking for:

• Experience in hospitality, hotels, tourism, or customer service, with a natural ability to provide a warm, professional welcome.

• Strong communication and interpersonal skills, with the confidence to engage with residents from all walks of life.

• A team-player who is well-presented, reliable, and focused on providing excellent service.

• Awareness of Health & Safety standards and a proactive approach to problem-solving.

• Resilience and motivation to deliver positive outcomes in a busy residential environment.

Why this role?

This is an exciting opportunity for someone with hotel or hospitality experience who is looking to move into the residential property sector. You'll play a key role in supporting our residents, helping them feel at home, and ensuring our community thrives. In return, you'll join a supportive team and have opportunities to grow your career within a leading property business.