Resident Services Assistant

Homes for Students; Lancaster; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Retail discounts

Birthday day off

Cycle-to-work scheme

2 charity days per annum

Nationally recognised qualification

Job summary

Homes for Students is recruiting a Resident Services Assistant at The Sail Works in Lancaster. This 40-hour-per-week role runs 9:00am to 5:30pm, Monday to Friday, delivering welcoming reception and help-desk support while assisting the operations team and General Manager.

You will handle student and visitor inquiries by email, phone, website, and in person, provide accurate information, and maintain high standards of customer care.

Qualifications

• Exceptional customer service skills with a patient, helpful attitude.
• Experience using Microsoft Office software.
• Strong organisation and ability to prioritise workload.
• Excellent written and verbal communication and interpersonal skills.
• Previous customer service experience is desirable.

Responsibilities

• Provide warm welcome, reception support, and help desk assistance.
• Provide administrative support to operations team and General Manager.
• Assist with open days, intake days, and departures.
• Assist students, visitors, and external contacts daily.
• Respond to student queries via email, website, phone, and in person.
• Address and resolve complaints promptly and professionally.

Skills

Customer service

Microsoft Office

Communication

Interpersonal skills

Team player

Customer service experience

Job description

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at The Sail Works as a Resident Services Assistant working 40 hours per week, 9.00am to 5.30pm Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in-person, providing accurate and appropriate advice and information. Operating a professional help-desk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification:

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

What's on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!